TERRIBLE BAD SERVICE!!!!!!!

<p>BAD SERVICE FROM VODACOM!!!!!!!!!!!!!!!</p> <p>2016-09-22 - There were upgrades/migrations done on both my simm cards ( ********** 345/ ********** 235) at Howick at Vodacomshop Midlands</p> <p> (Dealer Nr 14803). Agent was Linda</p> <p>My 082 ********** sim card was from a talk 240 changed to a uChoose Flexi 200.</p> <p> My 079 ********** sim card was from a 2GB MBB 24 month contact changed to a uChoose Flexi 200.</p> <p> </p> <p>2016-09-22 - At 16H29 I received a SMS from Vodacom: Vodacom SP: Upgrade quotation ********** 6 has been generated. Should you have any queries, please call ********** .</p> <p>2016-09-22 - At 16H47 I received a SMS from Vodacom: Vodacom SP: Your contract has been extended to 22/09/2018. Should you have any queries, please call ********** .</p> <p>2016-09-22 - At 16H47 I received a SMS from Vodacom: Vodacom SP: Your upgrade request has been processed. Should you have any queries, please call ********** .</p> <p>2016-09-23 - At 06H27 I received a SMS from Vodacom: Your upgrade to uChoose Flexi 200 will take place on 30/09/16.</p> <p>2016-09-23 - At 06H27 I received a SMS from Vodacom: Your reference number is ********** 6. Dial *111# to manage your account. Power to you. T&C's apply.</p> <p>2016-09-26 – On the Monday I went to Mall@Reds to investigate this *****.</p> <p>2016-09-27 - At 17H21 I received a SMS from Vodacom: Welcome to Cool-box 31300 ZA Cost R10/day.To unsubscribe SMS stop to 31300 help ********** 472. Access www.cool-box.net User: ********** 35 Password:83780.</p> <p>2016-09-27 - At 19H44 I received a SMS from Vodacom: Alert: You have less than 298 MB of your General Data on ********** 235. Keep your in-bundle rate, buy a data bundle by dialing *111# or visit Vodacom.mobi.</p> <p>2016-09-30 - At 10H41 I received a SMS from Vodacom: Your migration to the uChoose Flexi 200 package has been completed successfully. Congratulations, to enjoy the benefit of requesting a R5 or R10 airtime advance. Dial *111*082# to access the service or 1187 for more info.</p> <p>Why will I buy airtime if I use this number only for data to access the Internet?</p> <p>Same day and time a SMs received: Your Vodacom 2GB Recurring data bundle on 30/09/2016. To view balances, buy bundles and save dial *111#</p> <p>2016-10-14 - At 13H16 I received a SMS from Vodacom: Dear Customer, Your Service Request has been assigned as S3-G9M26-6D2CQ. Thank You. Vodacom Direct, ********** .</p> <p>2016-10-?? - I contacted Vodacom and Vodashop at ********** Spoke to Angelique and then Mr Muhammad (076 ********** ). He faxed all my documents through to department in Vodacom. He left Vodashop at Mall@Reds and is working at another branch.</p> <p>2016-10-18 - I went to the SAP for an affidavit. 20km and 1hr later.</p> <p>2016-10-18 - I went to Vodashop at ********** 10km and 30 mins.</p> <p>2016-10-18 Email send by Muhammad Joosab: Copy of my affidavit and ID book.</p> <p>From: Muhammad Joosab(VD) ********** <br /> Sent: 18 October 2016 12:03 PM<br /> To: ********** ********** /> Cc: ********** /> Subject: ***** upgrade</p> <p>Good Day </p> <p>Please see attached docs for ********** upgrade. the client is fusrious please assist asap, regards -- <br /> Muhammad Joosab - Assistant Manager<br /> <br /> +27 12 ********** or +27 76 ********** <br /> ********** /> Fax: +2 ********** <br /> Shop 15 & 16 Mall @ Reds</p> <p>2016-10-18 – I received this email from (Vodacom Service Provider Company. ********** with attach file1.</p> <p>Here is your hardware invoice for msisdn: 0CNI956783 This e-mail is sent on the Terms and Conditions that can be accessed by Clicking on this link https://webmail.vodacom.co.za/tc/default.html "</p> <p> </p> <p>2016-10-18 I spoke to Kgomotso at Vodacom. She told me that there was no call logged. She logged a new cal (S3-G902L LRDOQ). Phone went dead after 29 min. She did not phone me back!</p> <p>2016-10-27 - At 19H01 I received a SMS from Vodacom: Reminder Coolbox 31300 ZA Cost R10/day. To unsubscribe SMS stop to 31300, for help dial ********** 472</p> <p>2016-10-28 - At 09H53 I received a SMS from Vodacom: Dear Customer, YOUR SERVICE REQUEST NO. S3-G902L-LRDOQ has been logged. We will contact you via sms, email or phone call within 2 working days. Vodacom Customer Care: 082111.</p> <p>What Customer CARE? Where do you get this at Vodacom?</p> <p>2016-10-28 – I send this mail to ********** about previous mail I received:</p> <p>Good day</p> <p>Can somebody From accounts phone me urgently</p> <p> </p> <p>Nico Fourie</p> <p>SATCURE DSTV</p> <p>Cell: ********** </p> <p>e-mail: ********** <p>NS: I'm mostly only once a week on the Internet!</p> <p>If urgent, please phone me!!!!!!!!!!!!</p> <p>-----Original Message-----</p> <p>From: Vodacom Service Provider Company. ********** <p>Sent: 18 October 2016 12:58 PM</p> <p>To: ********** <p>Subject: Hardware Invoice for account number: msisdn: 0CNI956783</p> <p>Here is your hardware invoice for msisdn: 0CNI956783 This e-mail is sent on the Terms and Conditions that can be accessed by Clicking on this link https://webmail.vodacom.co.za/tc/default.html "</p> <p> </p> <p>2016-10-28 – I send this mail to Mr Joosab concerning the previous email I received:</p> <p> </p> <p>Hi Muhammad</p> <p>Phone me urgently. My account is still not fixed. I still can’t use my phone.</p> <p>2016-10-28 Email send by Muhammad Joosab to ********** ********** an cc myself.</p> <p>Good day </p> <p>This email was sent on the 18th and the client and myself have not recieved any feedback??</p> <p>The client uses this device for work and he is loosing an income this needs to be fixed asap </p> <p>regards </p> <p>----- Original Message -----<br /> From: Muhammad Joosab(VD) ********** /> To: undefined ********** undefined ********** /> Cc: ********** /> Sent: Tue, 18 Oct 2016 12:03:21 +0200 (SAST)<br /> Subject: ***** upgrade</p> <p>Good Day </p> <p>Please see attached docs for ********** upgrade.</p> <p>the client is fusrious please assist asap</p> <p>regards -- Muhammad Joosab</p> <p>2016-11-02 Email send by Muhammad Joosab to ********** and myself.</p> <p>Good day </p> <p>Please see below SR with regard to ********** upgrades done the SR was closed as awaiting fax, could you please provide feedback. -- Muhammad Joosab</p> <p>2016-11-09 Email send by Muhammad Joosab to ********** and myself.</p> <p>Good day </p> <p>Please see attached clients ID and affidavid from the police station </p> <p>Regards </p> <p>----- Original Message -----<br /> From: Upgrade ***** ********** /> To: Muhammad Joosab(VD) ********** /> Sent: Wed, 09 Nov 2016 14:43:02 +0200 (SAST)<br /> Subject: RE: EC-04DK-1F32Q4 Re: ***** upgrade</p> <p>Good day<br /> Please note that this e-mail was received with any account information or attachments<br /> Kindly resend your request <br /> Regards</p> <p>2016-11-16 – I send this mail to ********** with the following reply:</p> <p>Thank you for your email. Your reference number is: 003S~SCR4</p> <p>Good day</p> <p>Can somebody urgently phone regarding my account!</p> <p>Nico Fourie</p> <p>2016-11-18 – I send this mail to ********** with the following reply:</p> <p>Good day</p> <p>I have not receive any call yet!!</p> <p>REPLY:</p> <p>Dear Nico</p> <p> </p> <p>We do acknowledge your email communication.</p> <p> </p> <p>Due to the time period that has passed since your last interaction with Vodacom, we need to verify that you have permission to request information on this account by asking you a few security questions:</p> <p>Kindly note that the verification we received for you account is only valid for 96 hours.</p> <p>Please provide us with two other contract details below in order to verify that you are the account holder:<br /> <br /> * ID number<br /> <br /> * Vodacom account number (sms AN to 31050)</p> <p>If possible could you please provide us with a contact number should we need to contact you. <br /> <br /> On receipt of this information, we can advise accordingly.<br /> <br /> Kind Regards,<br /> Anthea Klein<br /> <br /> Customer Care<br /> eService Team</p> <p><br /> On 2016/11/18 07:58 AM, Nico Fourie, wrote:</p> <p>Good day</p> <p>I have not receive any call yet!!</p> <p> </p> <p>Nico Fourie</p> <p> </p> <p>I’m asking myself: Do you want to tell me Vodacom does not have my cellphone number. The one that this problem is about ???????????????????????????????</p> <p>2016-11-17 I spoke to Kgomotso at Vodacom. Transfer me to Megan. She told me that there was no call logged. Logged a new cal (***01).</p> <p>2016-11-18 – I send this mail to ********** <p>“Info supp****!!!!!!”</p> <p>Nico Fourie - SATCURE DSTV - Cell: ********** - e-mail: ********** <p>NS: I'm mostly only once a week on the Internet! - If urgent, please phone me!!!!!!!!!!!!</p> <p>From: ********** ********** <br /> Sent: 18 November 2016 09:01 AM<br /> To: ********** /> Subject: RE: Vodacom Customer Care Reply - Authentication Response ***~1420</p> <p>Dear Nico</p> <p> </p> <p>We do acknowledge your email communication.</p> <p> </p> <p>Due to the time period that has passed since your last interaction with Vodacom, we need to verify that you have permission to request information on this account by asking you a few security questions:</p> <p>Kindly note that the verification we received for you account is only valid for 96 hours.</p> <p>Please provide us with two other contract details below in order to verify that you are the account holder:<br /> <br /> * ID number - 670 ********** 084<br /> <br /> * Vodacom account number (sms AN to 31050) - I ********** -8</p> <p>If possible could you please provide us with a contact number should we need to contact you. – 082 ********** <br /> <br /> On receipt of this information, we can advise accordingly.<br /> <br /> Kind Regards,<br /> Anthea Klein<br /> <br /> Customer Care<br /> eService Team</p> <p><br /> On 2016/11/18 07:58 AM, Nico Fourie, wrote:</p> <p>Good day</p> <p>I have not received any call yet!! </p> <p>Nico Fourie</p> <p> </p> <p>THEN I RECEIVED THIS REPLY:</p> <p>Dear Nico</p> <p> Thank you for your email communication</p> <p>As per our telephonic conversation today 18-11-2016 at 10:15 on number ********** 345 I advised the following , as per your request I will contact you in a hour as per your request .</p> <p>Thank you for your patience with this query and we apologise most profusely for any inconvenience that we may have caused.</p> <p>Kindly note the SR that was logged 17-11-2016 to our Forensic Department , reference number 1- ********** 7601 is still in progress and under investigation.</p> <p> <br />We are awaiting feedback from the department, feedback will be provided as soon as investigation is complete one of our Senior Consultants will be in contact with you.</p> <p><br /> Kind Regards,<br /> Tihanie Pansegrauw<br /> <br /> Customer Care<br /> eService Team</p> <p> </p> <p>2016-11-18 - At 18H08 I received a SMS from Vodacom: Enjoy great rewards for being a loyal Vodacom customer. Check your monthly e-Bill or click here http://bit.ly/2c7Dwdw for this month's rewards. T&Cs apply.</p> <p>2016-11-20 - At 12H06 I received an email from Vodacom: </p> <p>Dear Nico Fourie</p> <p> </p> <p>I have added on your feedback to the query reference and requested that you be contacted urgently with feedback or resolution. </p> <p>Thank you for your continued patience with this query.</p> <p>Regards,<br /> Sebastian Dreyer<br /> Customer Care<br /> eService Team</p> <p><br /> On 2016/11/20 11:02 AM, Nico Fourie, wrote:</p> <p>Dankie. Wag vir jou response!</p> <p> </p> <p>Nico Fourie</p> <p>2016-11-21 - At 15H37 I received an email from Vodacom: </p> <p>Dear Customer,<br /> Kindly provide affidavit stating your dispute and copy of ID. Please send documents to ********** with ref:1- ********** 7601<br /> Kind Regards<br /> This e-mail is classified C2 - Vodacom Restricted - Information to be used inside Vodacom but it may be shared with authorised partners. <br /> “This e-mail is sent on the Terms and Conditions that can be accessed by Clicking on this link https://webmail.vodacom.co.za/tc/default.html "</p> <p>2016-11-21 - At 18H10 I received an email from Vodacom: </p> <p>Dear Nico</p> <p> </p> <p>Thank you for your email response .Thank you for your patience with this query and we apologise most profusely for any inconvenience that we may have caused. Kindly note the SR that was logged to our Forensic Department , reference number 1- ********** 7601 is still in progress and under investigation.<br />We are awaiting feedback from the department, feedback will be provided as soon as investigation complete one of our Senior Consultants will be in contact with you .</p> <p><br /> Kind Regards,<br /> Tihanie Pansegrauw<br /> <br /> Customer Care<br /> eService Team</p> <p> </p> <p>2016-12-02 - At 12H36 I send an email to Vodacom:</p> <p>Probleem nog glad nie opgelos nie. Vodacom is baie, baie SWAK. Almal pass the buck!</p> <p>Nico Fourie</p> <p>2016-12-02 - At 13H41 I send an email to Mr Joosab:</p> <p>Hi Muhammed</p> <p>Vodacom het nou nog nie my probleem uitgesorteer nie!</p> <p>Nico Fourie</p> <p>2016-12-02 - At 14H16 I send an email to Vodacom:</p> <p>This was send by MR Joosab some time ago!!!!</p> <p>Nico Fourie</p> <p><br /> Subject: S3-G902L-LRDOQ</p> <p>Dear Customer,<br /> <br /> Kindly provide affidavit stating your dispute and copy of ID. Please send documents to ********** with ref:1- ********** 7601<br /> <br /> Kind Regards</p> <p> </p> <p> </p> <p>2016-12-03 - At 07H38 I received an email from Vodacom: </p> <p>Dear Nico Fourie </p> <p>We acknowledge the receipt of your email.</p> <p>Please provide us with the following information to complete our authentication process:</p> <p>1.Vodacom Account number</p> <p>2.Statement Address OR Invoice Address</p> <p>Include the contact number should we need to call you.</p> <p>On receipt of the above we can assist further.</p> <p>As for the ********** Upgrade process; the following are required:</p> <p>·A written dispute</p> <p>·3 sample signatures</p> <p>·Your copy of ID</p> <p>The above can also be emailed to ********** and use the reference number S3-G9M26-6D2CQ on the subject line. </p> <p>Regards,<br /> Kabelo Mogorosi<br /> Customer Care<br /> eService Team</p> <p> </p> <p>*********************************************x</p> <p>2016-12-05 (15H31) - I received a SMS from Vodacom: Please forward 3 samples of your signature, a clear copy of your ID and statement of your complaint to tradepartner.adminvodacom.co.za or fax it to ********** 082.</p> <p>2016-12-05 - I spoke to Naki at Vodacom. She transferred me to Denel and then the phone went off. Phone again, a John guy put me on hold and after 1hr and 30 min I put the phone down. I can’t sit on the phone for the whole day.</p> <p> I went to see Brandon (082 ********** ) at Vodashop at ********** My 3G modem’s services were stopped. </p> <p> Brandon faxed my documents through to Vodacom ONCE again!!!!</p> <p>2017-01-11 - I Phoned Vodacom. They will phone me back after 9. I did not receive a call. When I phoned it was on voice mail. Later I phoned again and spoke to a Bridgette and she transferred me to a Michael. The arrangement was that he would phone me in an hour’s time. It never happened!</p> <p>2017-01-12 - I Phone Vodacom once again because they don’t see it important to phone me. I then spoke to Michael again. He promised me to phone me at 14H00. He phoned me after 14H30. I then spoke to Policia. She tried to get hold of the forensic department but with no success. She promised me to phone me later. I can’t recall a phone back call.</p> <p>2017-01-18 - I went to Vodaworld. I was send to Sechaba’s desk (079 ********** ). He picked up 2 ref nr’s – Mobiwire HALONA S4-NAI28-81FTB and 1-480 845 ********** from the 12 Dec. He spoke to his supervisor and gave me a new ref nr once again (1- ********** 16 7042). I sat at Vodaworld from 12H15 to 15H45 and 30km later. My money and my time wasted.</p> <p> 2017-01-25 (14H06) - I phoned Sechaba and left a message as he didn’t pick up his phone. I send him a Whatsapp to phone me. I phoned him again at 16H28 and left another voicemail. Still NO reply from him!!!! At 16H50 I phoned Vodacom and spoke to a Bongile (16mins 54sec). She would have come back to me. No reply yet!</p> <p>2017-01-25 (16H27) - I received a SMS from Vodacom: Your payment of R3940.96 was not received. To avoid disconnection & extra charges, please make a payment. After that my services was terminated. That’s when I phoned ********** .</p> <p>2017-01-25 (16H42) – I Whatsapp Sechaba Grayson (079 ********** ) . “Phone me urgently!!!!”</p> <p>2017-01-25 (17H33) - I phoned ********** . A voicemail promised me that I will receive a call. 2min 26sec. No call yet!</p> <p>2017-01-26 (19H57) – I Whatsapp Sechaba Grayson (079 ********** ) . “You didn’t phone me and my services are disconnected!!!!!!!!!!!!!!!!”</p> <p>Replies???????</p> <p>2017-01-26 (21H19) - I phoned 082 155 from my extra phone that I had to buy (079 ********** ). I spoke to Ntombi. She added a comment on the system that Vodacom must give me an urgent feedback on the service request that was logged years ago! That’s how it feels for me!!! 22min 47sec of my time wasted on the phone once again. It’s now 11H15 and no response from Vodacom YET!!!! I bought R110 airtime at 16H58 at Top Spar.</p> <p>2017-01-27 (12h45) - I left my house at 12h45. I got at Vodaworld at 13H15. I met with Grayson (071 ********** ) and Goodman Sibanyoni (082 ********** ). They told me that I had to pay R1645.50 to unlock my sim cards. I went to withdrew money (15H20 – 16H50). Lots of traffic in that area on a Friday! Got back to Vodaworld and pay the money. Still could not unlock my sim cards because it was too late and close to five. It seems to me that Vodaworld’s staff does not work until five. I left Vodaworld at17H00 and got back home at 17H45 and (50km) later. I bought R110 airtime at 15H39 at Crowthorne Superspar. I transferred R35 to my ********** 235 simm card.</p> <p>2017-01-28 (11H14) - I phoned Grayson and left a message on his phone to contact me! At 11H30 I send a Whatsapp message to Grayson as I didn’t hear from him until then because I was promised a feedback. Message was “I’m ready for your call. Nico Fourie”. After 13H00 Grayson phoned me to inform me that my phone was unblocked. We tested it and it was fine. He also said that the phone could be blocked again soon. No guarantee!</p> <p>2017-01-29 (11H14) - I phoned Grayson to find out if my 3G modem was also unblocked. I left a message for him to get back to me as his phone was on voicemail. At 11H25 I send him a WhatsApp message “. I is my 3G modem open. Internet access. My other simm card?” At 11H36 he phoned me back and confirmed that it was unlocked. Then we discovered that he still had my 3G modem with him. So I can’t go on Internet yet. My fiancée went to pick up my modem.</p> <p>2017-01-30 (??H??) I transferred money from my 082 ********** simm to my 079 ********** simm so that I could access the internet and my emails. I had 100MB but it ran out as the result of all the emails that came in because I wasn’t on the Internet for a while.</p> <p>2017-01-30 (02H49) - I received a SMS from Vodacom: Reminder Coolbox 31300 ZA Cost R10/day. To unsubscribe SMS stop to 31300, for help dial ********** 472</p> <p>2017-01-30 (07H06) - I received a SMS from Vodacom: You have received R35 airtime from ********** 2765. Your new airtime balance is R35.00.</p> <p>2017-01-30 (07H06) - I received a SMS from Vodacom: Your Vodacom 100MB Once Off data bundle has been activated and is valid until 28/2/2017. To view balances, buy bundles & save dial *111# or visit vodacom.mobi.</p> <p>2017-01-30 (07H07) - SMS I received “ Data bundle on 079 ********** has run out. Dial *111# to buy bundles and save.</p> <p>2017-01-30 - At 08H24 I send an email to Mr goodman on ********** <p>Morning</p> <p>What is my account’s status?</p> <p>Nico Fourie</p> <p>2017-01-30 - At 09H25 I received an email from Mr goodman (AS IF HE DOESN’T HAVE MY EMAIL ADDRESS?)</p> <p>From: Sibanyoni, Goodman Ephraim, Vodacom South Africa ********** <br /> Sent: 30 January 2017 09:25 AM<br /> To: ********** /> Subject: Test</p> <p>Good day Mr Fourie</p> <p>This is just a test email,please respond to it.</p> <p>Regards Goodman</p> <p>******</p> <p>From: Nico Fourie ********** <br /> Sent: 30 January 2017 10:15 AM<br /> To: 'Sibanyoni, Goodman Ephraim, Vodacom South Africa'<br /> Subject: RE: Test</p> <p>TX! Received!</p> <p>Nico Fourie</p> <p>***xx</p> <p>From: Nico Fourie ********** <br /> Sent: 30 January 2017 11:38 AM<br /> To: 'Sibanyoni, Goodman Ephraim, Vodacom South Africa'<br /> Subject:</p> <p>Hi Goodman</p> <p>How far is Grayson with my email addresses. I want to cancel the ABSA one today. Tomorrow is the first. Otherwise I’m going to pay for another month unnecessary.</p> <p>Nico Fourie</p> <p>************************************************************X</p> <p>2017-01-31 (08H57) - I received a SMS from ********** 098 “VodacomJ Life is hectic, so avoid phone calls and SMS ’PTP’ to31050 if a full payment of R2295.46 will be paid to your Vodacom account within the next 5 days” This was on my phone.</p> <p>2017-01-31 (09H00) - I received a SMS from Vodacom: “Vodacom :) Life is hectic, so avoid phone calls and SMS "PTP" to 31050 if a full payment of R2295.46 will be paid to your Vodacom account within the next 5 days. This was on my VodaApp.</p> <p>2017-01-31 (13H42) - I received a SMS from Vodacom: “Vodacom :) Life is hectic, so avoid phone calls and SMS "PTP" to 31050 if a full payment of R2295.46 will be paid to your Vodacom account within the next 5 days. This was on my VodaApp. I send SMS to Goodman “this is what I received. Please phone me. Mr Fourie. Can’t remember what was his response if there was any?</p> <p>2017-02-01 (18H00) – Nico: I send WhatsApp message to Sechaba “Please phone Mr Fourie about that request you logged for me.</p> <p>2017-02-01 (19H21) – Sechaba: “This is Sechaba, i believe my Senior is the one handling the query right now.</p> <p>2017-02-01 (19H37) – Nico: I’m talking about the R300 airtime I must receive on the phone I bought. That’s still with you. They don’t know about that. Goodman is only handling my account. I receive a SMS that I must buy airtime for R12 then I will receive it. I did but didn’t receive the R300 yet.</p> <p>2017-02-01 (19H52) – Sechaba: That I would not know, the message is probably from the person assigned to the Service Request. I have to check on the system.</p> <p>2017-02-01 (19H54) – Nico: When will you get back to me? Sechaba: “Tomorrow”. Nico: “Ok. Before 9. Tx! Sechaba: We open at 9. Nico: Ok 9h30 will be fine. Sechaba: I will get back to u when I have feedback. Nico: I’ll speek to Goodman tomorrow at 9 to speed up things. Sechaba: Ok. Nico: I’m gatvol for Vodacom’s incompetency. </p> <p>2017-02-02 (09H39) – I sent the “PTP” message to 31050</p> <p>2017-02-02 (12H02) – No call from Sechaba or Mr Goodman yet!!!!</p> <p>2017-02-02 (12H08) – Send email to Goodman.</p> <p>************************************************************X</p> <p>From: Nico Fourie ********** <br /> Sent: 02 February 2017 12:09 PM<br /> To: 'Sibanyoni, Goodman Ephraim, Vodacom South Africa'<br /> Subject: BAD SERVICE FROM VODACOM.docx</p> <p>Mr Goodman.</p> <p>I was not contacted by any one yet. It is Thursday at 12H07 already!! What now?</p> <p>I also don’t know why I must bring in my equipment for an email address which I’m going to use on my laptop only?</p> <p>Nico Fourie</p> <p>************************************************************X</p> <p>From: Nico Fourie ********** <br /> Sent: 02 February 2017 01:27 PM<br /> To: 'Vodacom Customer Service'; ********** /> Cc: ********** ********** /> Subject:</p> <p>Is there anybody out there that can help me ASAP!!!!</p> <p>Nico Fourie</p> <p>************************************************************X</p> <p>From: ********** ********** <br /> Sent: 02 February 2017 01:29 PM<br /> To: Nico Fourie<br /> Subject: Vodacom Customer Care Reply - Authentication Response</p> <p>Thank you for your email. Your reference number is: 003S~SCR4</p> <p>************************************************************X</p> <p>From: SRM ********** <br /> Sent: 02 February 2017 01:28 PM<br /> To: ********** /> Subject:</p> <p>Good Day<br /> Thank you for your e-mail communication received.<br /> If you wish to be serviced via email please add your Service Request Reference Number in the email subject line.<br /> We look forward to further communication with you.<br /> Kind Regards<br /> Vodacom Customer Care (082 111)</p> <p>************************************************************X</p> <p>From: Nico Fourie ********** <br /> Sent: 02 February 2017 01:43 PM<br /> To: 'SRM'<br /> Subject: Thank you for your email. Your reference number is: 003S~SCR4</p> <p>This one?</p> <p>Nico Fourie</p> <p>************************************************************X</p> <p>From: SRM ********** <br /> Sent: 02 February 2017 01:46 PM<br /> To: ********** /> Subject: Thank you for your email. Your reference number is: 003S~SCR4</p> <p>Good Day<br /> <br /> Thank you for your e-mail communication received.<br /> <br /> If you wish to be serviced via email please add your Service Request Reference Number in the email subject line.<br /> <br /> We look forward to further communication with you.<br /> <br /> Kind Regards<br /> Vodacom Customer Care (082 111)</p> <p>************************************************************X</p> <p>From: Nico Fourie ********** <br /> Sent: 02 February 2017 01:56 PM<br /> To: 'SRM'<br /> Subject: RF: EC-OBDB-2DGYZL OR EC-0BDB-2DGYZ</p> <p>Good day</p> <p>You can speak to Goodman Sibanyoni.</p> ********** <p>082 ********** </p> <p>Please let me know on the status. TX!</p> <p>Nico Fourie</p> <p>************************************************************X</p> <p>From: Nico Fourie ********** <br /> Sent: 02 February 2017 03:13 PM<br /> To: ********** /> Subject: RE: Vodacom Customer Care Reply - Authentication Response</p> <p>When will I get an answer and a solution?</p> <p>Nico Fourie</p> <p>************************************************************X</p> <p>2017-02-01 (18H00) – Nico: I send WhatsApp message to Sechaba “What happened to my R300 airtime and why don’t I hear from Goodman.” 18H21 – Grayson “On which number was the R300 supposed to be loaded on.” 18H25 Nico “ ********** 765, you logged a request. How can’t you know??” 18H40 I got a reply that the R300 was used. I asked Sechaba to mail the confirmation to me. He promised to mail me on the Monday as he left office already. </p> <p>From: ********** ********** <br /> Sent: 03 February 2017 06:32 AM<br /> To: ********** /> Subject: RE: Vodacom Customer Care Reply - Authentication Response ***</p> <p>Good Day Mr Fourie, </p> <p>Thank you for your email.</p> <p>Kindly be advised, due to the time period that has passed since your last interaction with Vodacom, we need to verify that you have permission to request information on this account by asking you a few security questions:</p> <p>Kindly note that the verification we received for your account is only valid for 96 hours.</p> <p>Please provide us with the following information below:</p> <p> </p> <p>ID Number</p> <p>Vodacom Account Number ( not the cellphone number)<br /> <br /> Regards, Wilhelmina Gaffley<br /> <br /> Customer Care eService Team</p> <p>************************************************************X</p> <p>From: Vodacom op Facebook ********** <br /> Sent: 03 February 2017 10:24 AM<br /> To: Nico Fourie<br /> Subject: Vodacom het kommentaar gelewer op ʼn s***el wat jy gedeel het.</p> <p>Hi Nico I tried calling you today but the calls were disconnected and I could not get through. Let us know when would be a good time to call you.</p> <p>PS: I DON’T THINK THEY TRIED HARD ENOUGH!!!!!!!!!!!</p> <p>************************************************************X</p> <p>-----Original Message-----<br /> From: Sibanyoni, Goodman Ephraim, Vodacom South Africa ********** <br /> Sent: 03 February 2017 11:39 AM<br /> To: Nico Fourie<br /> Subject: Read: BAD SERVICE FROM VODACOM.docx</p> <p> </p> <p>Read receipt that I only received from Goodman since I send him email!!!! BUT NO REPLY FROM PREVIOUS EMAIL I SEND!</p> <p>************************************************************X</p> <p>From: Nico Fourie ********** <br /> Sent: 07 February 2017 10:29 AM<br /> To: ********** /> Subject: RE: Vodacom Customer Care Reply - Authentication Response ***</p> <p>Id = 670 ********** 084</p> <p>Acc = I ********** -8</p> <p>I’m also busy with legal actions!</p> <p>Nico Fourie</p> <p>From: ********** ********** <br /> Sent: 03 February 2017 06:32 AM<br /> To: ********** /> Subject: RE: Vodacom Customer Care Reply - Authentication Response ***</p> <p>Good Day Mr Fourie,</p> <p> </p> <p>Thank you for your email.</p> <p>Kindly be advised, due to the time period that has passed since your last interaction with Vodacom, we need to verify that you have permission to request information on this account by asking you a few security questions:</p> <p>Kindly note that the verification we received for your account is only valid for 96 hours.</p> <p>Please provide us with the following information below:</p> <p> </p> <p>ID Number</p> <p>Vodacom Account Number ( not the cellphone number)<br /> <br /> Regards,<br /> Wilhelmina Gaffley<br /> <br /> Customer Care<br /> eService Team</p> <p>HOW MANY TIMES MUST I GIVE THEM MY INFORMATION???????????????</p> <p>************************************************************X</p> <p>From: Nico Fourie ********** <br /> Sent: 07 February 2017 10:35 AM<br /> To: 'Sibanyoni, Goodman Ephraim, Vodacom South Africa'<br /> Subject: RE: Read: BAD SERVICE FROM VODACOM.docx</p> <p> </p> <p>Message read but no answer received. Where are we now with this ****?</p> <p> </p> <p>Nico Fourie</p> <p>SATCURE DSTV</p> <p>Cell: ********** </p> <p>e-mail: ********** <p> </p> <p>NS: I'm mostly only once a week on the Internet!</p> <p>If urgent, please phone me!!!!!!!!!!!!</p> <p> </p> <p> </p> <p>-----Original Message-----</p> <p>From: Sibanyoni, Goodman Ephraim, Vodacom South Africa ********** <p>Sent: 03 February 2017 11:39 AM</p> <p>To: Nico Fourie</p> <p>Subject: Read: BAD SERVICE FROM VODACOM.docx</p> <p>Read receipt that I only received from Goodman since I send him email!!!! BUT NO REPLY FROM PREVIOUS EMAIL I SEND!</p> <p>************************************************************X</p> <p>From: Vodacom op Facebook ********** <br /> Sent: 08 February 2017 07:19 AM<br /> To: Nico Fourie<br /> Subject: Vodacom het kommentaar gelewer op ʼn s***el wat jy gedeel het.</p> <p>Hi Nico Please provide us with a convenient time to chat with you. Alternatively please drop us an email to ********** including an alternative contact number and a screenshot of your post</p> <p>************************************************************X</p> <p>From: ********** ********** <br /> Sent: 08 February 2017 09:24 AM<br /> To: ********** /> Subject: Upgrade Query Ref:</p> <p>Good day Nico Fourie</p> <p> We acknowledge the receipt of your email.</p> <p> We are sorry to hear of the circumstances under which your e-mail has reached us and we apologise for the inconvenience caused.</p> <p> I have escalated your query to a senior consultant with regards to the ********** upgrade. I have prioritised your query and requested urgent feedback with regards to resolution.</p> <p> Regards,Shireen Davids<br /> <br /> Customer Care eService Team</p> <p> </p> <p>************************************************************X</p> <p>From: Sibanyoni, Goodman Ephraim, Vodacom South Africa ********** <br /> Sent: 08 February 2017 12:29 PM<br /> To: Nico Fourie<br /> Subject: Read:</p> <p> </p> <p>This e-mail is classified C2 - Vodacom Restricted - Information to be used inside Vodacom but it may be shared with authorised partners.</p> <p> </p> <p>Read receipt that I only received from Goodman since I send him email!!!! BUT NO REPLY FROM PREVIOUS EMAIL I SEND!</p> <p>************************************************************X</p> <p>From: Sibanyoni, Goodman Ephraim, Vodacom South Africa (External) ********** <br /> Sent: 15 February 2017 10:30 AM<br /> To: Nico Fourie<br /> Subject: RE:</p> <p>Good day Mr Fourie</p> <p>I called you several times today with no luck.I wanted to inform you that finally your query has beed resolved,all necessary credits have been arranged.If you need more information regarding your query,please feel free to contact me.</p> <p>Regards Goodman 082 ********** </p> <p>From: Nico Fourie ********** <br /> Sent: 07 February 2017 02:38 PM<br /> To: Sibanyoni, Goodman Ephraim, Vodacom South Africa<br /> Cc: ********** /> Subject:</p> <p>So NO feedback at all!!!!!!</p> <p>Nico Fourie</p> <p>He has 2 numbers that I’m using. How difficult is it to reach me. I cant recall any voicmails on any of my phones!!!!</p> <p>************************************************************X</p> <p>From: Nico Fourie ********** <br /> Sent: 23 February 2017 01:19 PM<br /> To: 'Sibanyoni, Goodman Ephraim, Vodacom South Africa'<br /> Cc: ********** /> Subject:</p> <p>Goodman</p> <p>You just vanished. No feedback for years now. Below is data from the credit bureau that gives me more admin for my lawyer.</p> <p>Nico Fourie</p> <p>I WAS PUT ON ITC BY VODACOM!</p> <p>************************************************************X</p> <p>From: Sibanyoni, Goodman Ephraim, Vodacom South Africa (External) ********** <br /> Sent: 23 February 2017 03:44 PM<br /> To: Nico Fourie<br /> Subject: Read:</p> <p> </p> <p>This e-mail is classified C2 - Vodacom Restricted - Information to be used inside Vodacom but it may be shared with authorised partners.</p> <p> </p> <p>ANOTHER READ RECEIPT!</p> <p>************************************************************X</p> <p>-----Original Message-----<br /> From: Nico Fourie ********** <br /> Sent: 23 February 2017 03:58 PM<br /> To: 'Sibanyoni, Goodman Ephraim, Vodacom South Africa (External)'<br /> Subject: RE: Read:</p> <p> </p> <p>Nico Fourie</p> <p>SATCURE DSTV</p> <p>Cell: ********** (Phone, textand Whatsapp)</p> <p>or ********** (only phone and texting)</p> <p>e-mail: ********** <p> </p> <p>NS: I'm mostly only once a week on the Internet!</p> <p>If urgent, please phone me!!!!!!!!!!!!</p> <p> </p> <p>-----Original Message-----</p> <p>From: Sibanyoni, Goodman Ephraim, Vodacom South Africa (External) ********** <p>Sent: 23 February 2017 03:44 PM</p> <p>To: Nico Fourie</p> <p>Subject: Read:</p> <p> </p> <p>This e-mail is classified C2 - Vodacom Restricted - Information to be used inside Vodacom but it may be shared with authorised partners.</p> <p> </p> <p>This e-mail is sent on the Terms and Conditions that can be accessed by Clicking on this link https://webmail.vodacom.co.za/tc/default.html "</p> <p> </p> <p>JUST TO SHOW GOODMAN THAT I COULD SEE HE HAS READ MY MAILS!!!!</p> <p>************************************************************X</p> <p>From: Sibanyoni, Goodman Ephraim, Vodacom South Africa (External) ********** <br /> Sent: 23 February 2017 04:06 PM<br /> To: ********** /> Subject: FW:</p> <p>FYA</p> <p>From: Sibanyoni, Goodman Ephraim, Vodacom South Africa (External) <br /> Sent: 15 February 2017 10:30 AM<br /> To: 'Nico Fourie'<br /> Subject: RE:</p> <p>Good day Mr Fourie</p> <p>I called you several times today with no luck.I wanted to inform you that finally your query has beed resolved,all necessary credits have been arranged.If you need more information regarding your query,please feel free to contact me.</p> <p>Regards Goodman 082 ********** </p> <p>WHY DID HE STOP TRYING TO CONTACT ME. MY SIGNATURE ON MY MAIL SAYS VERY CLEARLY:</p> <p>NS: I'm mostly only once a week on the Internet!</p> <p>If urgent, please phone me!!!!!!!!!!!!</p> <p>************************************************************X</p> <p>From: Nico Fourie ********** <br /> Sent: 27 February 2017 10:02 AM<br /> To: 'Sibanyoni, Goodman Ephraim, Vodacom South Africa (External)'<br /> Subject: RE:</p> <p>Goodman</p> <p>My account is not sorted out yet and I have not receive your promised call!</p> <p>Nico Fourie</p> <p>************************************************************X</p> <p>Your message did not reach some or all of the intended recipients.</p> <p> Subject: RE:</p> <p> Sent: 2017/02/27 10:02 AM</p> <p>The following recipient(s) cannot be reached:</p> <p> 'Sibanyoni, Goodman Ephraim, Vodacom South Africa (External)' on 2017/02/27 10:02 AM</p> <p> 451 4.3.5 Server configuration problem</p> <p>************************************************************X</p> <p>From: Nico Fourie ********** <br /> Sent: 27 February 2017 10:03 AM<br /> To: ********** /> Subject: FW:</p> <p>Goodman</p> <p>My account is not sorted out yet and I have not receive your promised call!</p> <p>Nico Fourie</p> <p>THEN I SEND IT TO HIS VODACOM.CO.ZA ACCOUNT!!!!</p> <p>************************************************************X</p> <p>From: Nico Fourie ********** <br /> Sent: 13 March 2017 08:21 AM<br /> To: ********** /> Subject:</p> <p>Goodman</p> <p>Please contact me urgently. My account is not fixed yet. I have to escalate this problem if you are unable to assist me!</p> <p>************************************************************X</p> <p>2017-03-13 At 12H32, no call received. Still no call received!</p> <p>************************************************************X</p> <p>2017-03-13 (10H15) – Spoke to Kim on the 111 Customer care number. She gave me this number ( ********** ) to phone. 9mins and 31sec on phone wasted.</p> <p>************************************************************X</p> <p>2017-03-13 (10H30) – Phone ********** and spoke to Siphuxolo Ceshemba at subscriber collections department. His supervisor Thabo Nkuna will phone me back.</p> <p>8mins and 1sec on phone again. Now 12H38 and no phone call yet.</p> <p>Today is 2017/04/24 – 13h00 and still no call from any one!!!!</p> <p>************************************************************X</p> <p>Time now 14H37 (02/02/2017) - These are all the data that I wrote down in my dairy. I have lot’s more data on my emails and on Vodacom’s website and on Facebook. That’s why Vodacom ****ed my Internet access, so that I can’t tell the world of Vodacom’s bad service! I’m busy with legal actions as I need my Internet and my phone for my business. LOST OF INCOME!!!!!!!!!!! ) – Boodskap wat ek daai tyd gestuur het!</p> <p>Ek dink dit is nou tyd om op te tree aangesien my twee simkaarte nog glad nie reg is nie en hulle stelsel se ek is met R11,181.11 agter stallig!!!</p> <p>************************************************************X</p> <p>Today is 2017/04/24 – 13h02 and here the next events will follow!</p> <p>************************************************************X</p> <p>From: Nico Fourie ********** <br /> Sent: 13 March 2017 12:50 PM<br /> To: 'Chris Greyvenstein Prokureurs'<br /> Subject: RE: FO0007 FOURIE / VODACOM</p> <p>Communication with my lawyer!</p> <p>************************************************************X</p> <p> <br /> <br /> <br />Facebook<br /> <br /> <br /> <br /> <br />Gerhard Van Aardt hou van jou plasing op Vodacom se tydlyn: "To whom it may concern:<br /> I had to buy a..."<br />17 Maart om 01:20 NM.<br />Sien</p> <p> <br /> <br /> </p> <p> <br /> <br /> <br />Comment received on Facebook and many more!</p> <p>************************************************************X</p> <p>2017-03-17 - I went Vodaworld ONCE again!!! (another 50km of petrol wasted).</p> <p>I spend more than 2 hours there and left with no success. See (attachment 4). These were things that was promised to me that will be fixed by Goodman. Still not fix today. Still struggling with internet access and must buy data for both simm cards like a pleb.</p> <p>From: Mlambo, Nkanyiso, Vodacom South Africa (External) ********** <br /> Sent: 17 March 2017 03:07 PM<br /> To: ********** /> Cc: ********** /> Subject: test</p> <p>test</p> <p> </p> <p> </p> <p> </p> <p> <br />Nkanyiso Mlambo</p> <p> Techzone Consultant Mobile: +2 ********** , ********** <p>Vodacom World, Ground Floor, Walk-in Customer Care, 082 Vodacom </p> <p>***********************************************************************************************************************************************</p> <p> This is the first time I got an email address from Vodacom to use since I asked them for one. I had to use my Absamail account from Voxcon Tellecommunications which cost my about R60 a month. Why couldn’t Vodacom gave me an email address in the first place???</p> <p>************************************************************X</p> <p>From: Nico Fourie ********** <br /> Sent: 03 April 2017 12:35 PM<br /> To: ********** /> Subject:</p> <p>Goodman</p> <p>Phone me urgently!!!</p> <p>Nico Fourie, SATCURE DSTV</p> <p>Cell: ********** (only phone, and texting and Whatspp), e-mail: ********** <p>14th of April and no Goodman!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!</p> <p>************************************************************X</p> <p>From: Nico Fourie ********** <br /> Sent: 03 April 2017 12:38 PM<br /> To: 'Chris Greyvenstein Prokureurs'<br /> Subject: RE: FO0007 FOURIE / VODACOM</p> <p>Communication with my lawyer!<br />************************************************************X</p> <p>From: Nico Fourie ********** <br /> Sent: 11 April 2017 12:26 PM<br /> To: ********** /> Subject:</p> <p>Still waiting for your call!!!!!!!! </p> <p>Nico Fourie SATCURE DSTV</p> <p>************************************************************X</p> <p>24th April and still no Goodman!!!!</p> <p>************************************************************X</p> <p>2017-04-21 – (7H19) I phone 111 and spoke to a Monica. After (3m46s) I was cut off.</p> <p>2017-04-21 – (7H23) I phone 111 and spoke to a Jessica. I told her my problem and she had me on a conference call with Ncebakazi Selana. The latter did not want me on a conference call and cut me off. Why the secrecy I don’t know!!!!! What is hidden by Vodacom from me?????</p> <p>At (7H40) Ncebakazi phoned me back. She promised that my 2 contracts with Vodacom will be restored on the 1st of May (Serv req nr= 1-***) as how it was and my account will be credited the R1645.50 that I paid on 2017/01/27 (16H49) at Vodacom World – Cashier was 2-Bonita. I spend another (19m35s) of my time on the phone with Vodacom. I asked her info about my user ID and she suggested that I must phone ********** the cancellation department. I spoked to Margret Harris and asked her what my user Id and password were. She said Vodacom has no department to help and that I have to go to a Vodashop. BAD!</p> <p>************************************************************X</p> <p>2017-04-13 - I booked in my phone handset with Brett Vincent Vodacom shop The Reds . (Faulty charge port – phone does not want to charge.</p> <p>************************************************************X</p> <p>2017-04-23 – I opened a new data contract with Cell C because I want to cancel my contracts with Vodacom because I don’t trust Vodacom as a service provider.</p> <p>************************************************************X</p> <p>2017-04-24 - I went to Vodashop The Reds for assistance with my user ID and password and was assisted by Rogan who helped me very very very friendly! Vodacom needs more of guys like this!!!! I asked Brett Vincent for my handset and he refused to give it to me because I did not have the Job cart – ********** 5 on me.</p> <p>*********************************************************X</p> <p>2017-05-01 - I received a SMS “ Your subscription to the Free Vodacom Email service has been cancelled, T&C’s apply”.</p> <p>Why, I don’t know why it was cancelled?</p> <p>*********************************************************X</p> <p>2017-05-07 - I went the Vodashop at Mall@Reds to collect my handset. I was told by a very inhumanly and unfriendly Brett that my phone was uneconomical to repair. My phone is still under warranty and I can’t see how anyone can damage the charge port. The charger can only go in one way. I use the same charger to charge my other phones with no problem. It tells me that the phone was of bad quality. I spoke to the person that was in charge of the shop who is Brandon and I told him that I want to have feed back before close of business on 2017-05-09. 2016? I NEVER received a call from Brandon of the Vodashop at ********** I bumped into Brandon on 2017-05-16 by accident. I asked him about the status of my handset. He said that he send email to somebody but has not heard from them yet. I asked him for the number of the person who is in charge of the Vodashop at ********** He could not give it to me. I asked him to get that person in charge to phone me. No call yet!!!!</p> <p> ************************************************************X</p> <p>I also bought a VSP Nokia phone from Pep 5604 Centurion ********** I was told that in 60 days I will receive free 300 minutes. On enquiry I discovered I can’t get it because I had the simm card in another phone. I would like Vodacom to take back their phone and refund me!</p> <p>************************************************************X</p> <p>2017-05-10 – I phoned *111# and spoke to Hasim. He said I must phone ********** . They put me through to the solutions department and I spoke to Ashliegh du Toit. She said that they are working on my account and will get back to me before close of business but failed to do that.</p> <p>************************************************************X</p> <p>From: ********** ********** <br /> Sent: 10 May 2017 10:02 AM<br /> To: ********** /> Subject:</p> <p>Dear Nico, an invoice reprint has been requested for H7-3D2K5, please see attached document (Attach file3) for details. Contact Vodacom for further enquiries.</p> <p>The handset was still not removed from my account!!!</p> <p>************************************************************X</p> <p>From: ********** ********** <br /> Sent: 10 May 2017 10:02 AM<br /> To: ********** /> Subject:</p> <p>Dear Nico, an invoice reprint has been requested for H7-3010R, please see attached document (Attach file4) for details. Contact Vodacom for further enquiries.</p> <p>************************************************************X</p> <p>From: Vodacom Service Provider Company. ********** <br /> Sent: 10 May 2017 10:09 AM<br /> To: ********** /> Subject: Account Statement Invoice for account number: I ********** </p> <p> </p> <p>Here is your account statement invoice for account number:I ********** This e-mail is sent on the Terms and Conditions that can be accessed by Clicking on this link https://webmail.vodacom.co.za/tc/default.html "</p> <p> </p> <p>See Attach file5.</p> <p> </p> <p>************************************************************X</p> <p>From: ********** ********** <br /> Sent: 10 May 2017 11:53 AM<br /> To: ********** /> Subject: 1- ********** ********** for service request</p> <p>GOEIE DAG</p> <p>hi if need any help need for the next 7 working days</p> <p>After the 10th of May I did not hear from somebody again.</p> <p>************************************************************X</p> <p>2017-05-16 - I went to the Vodashop at Mall@Reds to see the Centre management. I spoke to Theresa Fourie and she assisted me to get hold of the Vodashop at Mall@Reds management. I want to cancel my 079 ********** simm card 2GB MBB 24 month contract as from the 22September 2016. Please, can somebody help me and put this bad service to bed!!!!</p> <p>************************************************************X</p> <p>2017-05-18 – Angelique from The Vodashop at the REDS Mall swore at me. I don’t think that is the way to deal with a very very very unhappy customer.</p> <p>************************************************************X</p> <p>2017-05-19 – I was phone by somebody to explain the credits on my account. I asked him some questions and he said he will get it and phone me back.</p> <p>No phone call yet from him. Then I was phoned by a Denise on the email that I send to Vodacom. I asked her to get a very senior person and in Afrikaans to speak to me. Still no phone call. Yesterday I was not on the Internet as my email signature says “NS: I'm mostly once a week on the Internet! If urgent, please phone me!!!!!!!!!!!!”</p> <p>************************************************************X</p> <p>When will Vodacom get to the party. I really need a senior person at Vodacom to sort this sh%&t out for good! Hoop my Data contract was cancelled as I requested!!</p> <p>************************************************************X</p>