TERRIBLE Attitude - cant even call it service

<p>2ay I experienced the most TERRIBLE treatmnt ever from any company in SA, especially frm V. Was SO disappointed. Simpiwe (at16:08)couldn’t assist me with my query & put me thru 2 another dept. There was no answer. I called a 2nd time, spoke 2 Innocent – she could also not assist me & transfrd me 2 another dept. – Only, I got thru 2 Thabo at the same dept. He told me they can assist me with that request. I asked so why don’t the others know that? He said they are s****ed differently – Clearly! I was happy to get thru to 1 who actually knows the system – But the call got cut. I expected of him 2 call me back (service I’m used to at V) but he didn’t! I called a 3rd time& spoke to Carol. Asked her 2 assist me with what Thabo said they can do. She said she cant & put me thru to another dept. I then spoke 2 Thabiso (6thpersn). He said he can do it but yet again the call got cut – Weird!! Again I expected to be called back but wawnt! I called the 4th time & spoke 2 Tshidi (16:47). She told me the system is offline & I should call back after an hour. Since I made so many calls already I asked her 2 call me back when its back on. Needless to say – she didn’t! So an hour & 45 min later I called 4 the 5th time & spoke to the 8th person – Neo. I asked if the system is back on line. He said it was never off line. I told him that he can tell his colleague that I will put this complaint here for the whole world to see as she **** to me. He assisted me. Thank you, Neo. With only one out of 8 people who could help me I’m so disappointed. Clearly Training is not up to standard, even for SA. I offer my services – promise I will be able to do proper training so everyone know what they can and cannot do 4 clients. It should have only been necessary 4 me to make 1 call & speak to 1 person, not 5 calls & 8 people. What is happening CC manager Phologo & Sidney, 4 Training?? Make sure staff are all properly s****ed / fire them/ demote to cleaner/ tea lady. </p> <p> </p>