Terrible, atrocious service

I've been in contact with vodacom numerous times to get Fibre installed at my new address, from moving the old line, to just applying for a new line Its been an absolute nightmare Hundreds of minutes on hold with still nothing to show from September. All I'm waiting for now is Vumatel to just install the ONT device but that's taking absolute ages! I've been waiting and waiting and waiting. Please just send someone to install the device and its done! But no. I've been promised over and over again that I'll have my fibre installed before the end of November and still it's not installed....