Terrible appalling service

I have been trying for the last 3 months to take out a new tablet contract with Vodacom as my last one expired. It seems the sales staff are just totally disinterested in gaining new business. Maybe all their incentives have been taken away??? I have been brushed off with a variety of reasons from the tablet I want is out of stock, then it has been discontinued, then it is in stock but I need to re-send all my paperwork, followed by - the credit department cannot find my name and ID number on the system. I was then asked to send a copy of an ID from 10 years ago which is no longer available or relevant. I resorted to doing my own credit check, which is absolutely perfect and emailing the results of this along with my supporting documents. Seems Vodacom are unable to provide the service they offer. In all fairness the call center agent at ********** 4 by the name of Sherilyn was extremely sweet and did her best to assist, but was blocked by the credit staff and limitations imposed on her. Vodacom need to get their act together. Totally appalling trying to do business with them. Really disgusted.