Terrible app, and site, and service

<p>I recently typed in my phone PIN incorrectly a few times and had to enter my PUK number. I remembered that it was available on myvodacom so logged into the app, then the web site. A PUK was displayed but wouldn't work when I typed it in. Next day I went to a Vodacom shop.</p> <p> </p> <p>When they heard I was trying to use the app their response was "Julle is darem maar lief om daai app te probeer". So I rep**** "Ja, hy werk nie". The response? "Ons weet...". This was not the end of the world but I was a bit annoyed. If anyone has tried to use the stupid app, you will immediately know how frustrating it is to work with.</p> <p> </p> <p>Then my son leaves for hostel and runs out of data. No problem, we'll just recharge his data using *111#. We get a message "phone 082 111 to activate this option for your number". So that's exactly what we do but first we need to answer a few security questions.</p> <p> </p> <p>1) Cell number? Easy, no problem</p> <p>2) ID number? Easy, no problem</p> <p>3) E-mail address? I have five e-mail addresses so give the two I think are most likely</p> <p>4) What plan are you on?</p> <p> Me: I don't know, when I took out the contract two years ago I selected one, I can't remember. You have a lot of friggin plans. Do people memorize this? </p> <p> <Call center awkward silence></p> <p> I can tell you the phone we took was a Samsung Note...?</p> <p> Call center: Sir, sir ... we need the plan please</p> <p> Me: I have no clue</p> <p>5) How much did we deduct from your account last month? </p> <p> Me: I don't know, you deduct via debit order and I don't check or memorize the amounts.</p> <p> <Call center awkward silence></p> <p> Me: <Sarcastic> This is ridiculous, do you want me to log into my Internet banking and check?</p> <p> Call center: Yes please sir</p> <p> Me: Are you serious? You know which number I'm phoning from, you can see it.</p> <p> <Call center awkward silence></p> <p> Me: Ok, I'm logging in.</p> <p> Me: (after checking amount) Ok, you deducted exactly x,***.xx on the 31st of December</p> <p> </p> <p>Call center: Sir the system indicates that you got 3 of the 5 responses wrong, you will have to go into a branch.</p> <p>Me: That's impossible, which ones did I get wrong?</p> <p>Call center: I can't see, the system just shows the score</p> <p>Me: No ways! Ok, so what now?</p> <p>Call center: You have to go to a branch.</p> <p>Me: I need to recharge my son's phone tonight...?</p> <p>Call center: Sorry sir, your account is locked. We can't do anything further for you.</p> <p> </p> <p>So Vodacom, I appreciate your effort to be secure ... but your security questions and process are ridiculous.</p> <p> </p> <p>I've been with you for over 10 years and I've never given you hassles...</p> <p>...but the ONE time I need something from you, you fail. No plan B, no other way to prove who I am, just tough S**T. That sucks, you suck, so I'll be cancelling my wife's contract with you that is now up for renewal. ...and when my contract is up, I will cancel that too.</p>