NH
Nina H

1 reviews | Active since Feb 2018

11 Feb 2018, 17:16

Terrible app

Try to buy airtime the whole day using the app. Cannot do it with message " Provisional error" then go to help on menu to select contact details, and the page is entire blank! ***!

0
Replies (2)
Vodacom
Vodacom's reply11 Feb 2018, 17:54
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply22 Feb 2018, 21:12
Official

Dear Nina van Heerden,

I do apologise for the inconvenience caused.

I've responded to you via SMS with feedback.

Thank you for your patience.

Regards,

UW

Best regards,