terrible and *********** service from odacom/Vumatel

8 April: My Vodacom fibre connection stopped working following load shedding. I logged a fault and was promised resolution within 48 hours — this did not happen despite repeated follow-ups. Approximately 2 weeks later: Due to lack of assistance, I requested cancellation. I was then advised to migrate to Vumatel via Vodacom, which I agreed to. 21–22 April: Vumatel was installed and activated. I was assured that my Vodacom service would automatically be cancelled. Following week: A Vodacom technician called to fix the old line. I informed them that:

I had already cancelled Vodacom I was now successfully using Vumatel

Despite this, the consultant incorrectly cancelled the new Vumatel service instead. 1 May: My Vumatel connection was completely cut off.

Since then:

I have been unable to get assistance despite repeated calls and emails Mweb has been unable to install services because Vodacom still shows as active on the line

21 May: Vodacom restored my service after escalation

23 May: The service stopped working again after only 2 days

after i was told to open a new order and sign up again send required documents and signed online only for the service to be activated for 2 days and cancelled again. i need a way forward regarding this matter as i want to escalate this further i am tired. i have no data or airtime to call Vodacom again after a whole 2 months of no services