Terrible and lots or errors 😕

Terrible experience tried since November to cancel my contract as it was due in December. Eventually got it cancelled end of February because of arrears billing got billed end of March. Frustrating as it was they topped it up by sending me a debit pull Link on the 19th of February funds were successful then they debited me on the 26th of Feb. Got to 27th when I checked I had debits from vodacom. 😲 I called them, they told me to write an email request for refund which I will get on Monday. I mean I have already called and advise you so that my other commitments are not affected why can it not be done sooner? Eventually my funds cleared on 1 March. The past week was the most terible experience dealing with them. It opened my eyes and guess what they have been charging me R8.99 for caller ID for a data sim card only for the past 26month but I told myself it's not worth my mental health anymore trying to fix one issue with Vodacom their agents go and create bigger ones. The only agent that knows what to do is Qhama hats off to her ,the rest well I dont wish to this experienc