Terrible and inefficient service from Vodacom Fibre department

Terrible and inefficient Service from Vodacom Fibre Department!!!!!!

I have a fibre connection issue from last week thursday and I lodged the compliant on thursday morning. Today is the 5th day and my ticket hasn't been assigned to anyone to check the issue. Calling fibre support call center everyday to find out the status of my ticket and I was told all the time that, ticket hasn't assigned to the tecnician yet. How long more Vodacom fibre department takes to assign the ticket to someone to check the issue and from there how long the technician will take to resolve the issue?????

Horrible service....I was in a impression that Vodacom is one of the best when it comes to service but now you guys changed my perception of your service levels. How many more days I have to be with out internet at home with your inefficient ways of handling customer queries????