Terrible and Inefficient Customer Service

I have been waiting for three months (since 30 April 2022) to have a month-to-month package credited, as the allocation was not necessary and essentially forfeited due to too much airtime and data being allocated. Then again, following the issue of new allocated contract, I was issued the package in May 2022 when the other allocations were still valid and hence, forfeited again. Now in July 2022, I don't get the full allocation for the data bundle requested even though it was issued early in June, but correctly. In addition, it was assumed that I wanted the Contract Cover Plus insurance without my acknowledgement, hence further inconsistencies with telephonic agreements.

Bottom line is that these issues can't just be resolved by one consultant, as each one that you speak to need a new update, which they escalate and then you don't receive any feedback. They also say that all the calls are recorded, but when requested to prove that the agreement was not fulfilled on their end, they can't supply the recordings. You just can't resolve anything, as you can't go to a store and sort out, as the package comes through Vodacom Direct.