Terrible and appalling service from Vodacom online staff.

Absolutely awful, shocking experience trying to get a new line from Vodacom.

I am an existing customer, for many years.

I recently app**** for a new contract with Vodacom on the phone. This order was cancelled because confirmations department alleged they couldn't reach me.

I reapp**** and this time was reached by confirmations who confirmed the order and I was emailed an invoice quote.

Fast forward a few days and I had to call again to ask where the phone is and why it isn't delivered, only to be told the order was cancelled again.

When I asked the reason, the call centre couldn't give me a reason and I was told to visit a branch so that I can apply there again with my documents and bank statements etc. Which is so inconvenient for me.

I am shocked at how vodacom has treated me. Little to no communication and no valid reasons given for cancellations of my order.

Vodacom, you need to do better. Especially toward your loyal clients like me who have been with you for a long time.

I am appalled. I am shocked. I feel abused.

And I will be taking this up with the consumer Ombudsman.

Good luck.