Terrible agent

I just called Vodacom Fibre because I've had no internet for the last 30 minutes. Guy who took the call was rude, unhelpful and literally sighed on the call more than once while trying to "assist" me. I don't know his name, spoke very poorly and sounded like he was sniffing continuously. Very unprofessional. His tone was flat, bored and indifferent. In the end he could not even assist me and gave me some lame excuse that there was an outage in my area. 0.00 for helpfulness, customer service, professionalism and just basic common decency. Ugh, if this is the type of service Vodacom is delivering to paying customers, I don't see myself being one for much longer. Very bad experience!