1 reviews | Active since Feb 2017
Terrible after service
<p>upgraded to a Samsung S7 after 2 months the phone got hot and screen blanked out. took it to malelane vodacom on the 19 December 2016 to send it in for repairs. after 2 and a half months they have no clue where the phone is or whats happening. they checked the system to say it will be returned but probably wont be fixed. So im getting charged every month for a phone i dont have. shocking service and very dissapointed in which this matter is being dealt with. </p> <p> </p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Client
I have escalated the matter to the Vodacom Repairs Escalation Desk for further investigation and feedback.
Regards
Vodacom Repairs Escalation Team
Dear Client
I have escalated the matter to the Vodacom Repairs Escalation Desk for further investigation and feedback.
Regards
Vodacom Repairs Escalation Team
Dear Client
The Advanced Repair Centre confirmed that they have been in contact with you and is attending to this matter.
Kind regards
RJ
Vodacom Consumer Website Team
Dear Client
The Advanced Repair Centre confirmed that they have been in contact with you and is attending to this matter.
Kind regards
RJ
Vodacom Consumer Website Team