TERRIBLE AFTER SALES SERVICE

I moved my contract from a private account to a business account during November 2020. Vodacom facilitated the entire transfer and everything is in order, whilst all payments have been made promptly. According to my ITC check, I miss my payment on my private account every single month which has a negative influence on my credit score. I have sent numerous emails and made numerous phone calls, but no one at Vodacom seems to care about customer services. This is truly unacceptable and has far-reaching consequences.