LK
Linda K

1 reviews | Active since Dec 2017

20 Jul 2022, 13:45

Terrible After Sales Service

I have spoken to 4 different people over 3 different phone calls. Information has been inconsistent and the last two operators I dealt with were unhelpful, ill-informed about their own system and failed to assist me at all. Mohale Pholo even hung up on me after I pointed out that he was telling me the same thing over and over without answering my question.

0
Replies (1)
Vodacom
Vodacom's reply20 Jul 2022, 14:50
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team