CL
Cameron L
1 reviews | Active since Mar 2009
18 Mar 2015, 17:08
Terrible after sales service
I bought a Sony Experia Z3 compact from Vodacom on contract. The phone is advertised as waterproof. Despite this the phone died the very first time it came in contact with water.<br> <br> I took the phone to Vodacom Hyde Park to enquire about repairs. 18 Feb 2015<br> They booked the phone in and sent it to Vodacom Lakeside 21 Feb 2015<br> I received no further information from Vodacom<br> I followed up with Vodacom Lakeside. Anna informed me that phone is only water resistant and not waterproof. This is not true according to the Sony user guide. 18 March 2015<br> The manager at Vodacom Lakeside informed me that he would send the phone to SSS Cellular for further testing.
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Replies (1)Vodacom's replyOfficial
19 Mar 2015, 16:43Hello cameronl,
We are currently investigating this matter and will update you regarding this.
Please accept our sincere apology for any inconvenience caused.
Kind regards
Vodacom Consumer Websites
We are currently investigating this matter and will update you regarding this.
Please accept our sincere apology for any inconvenience caused.
Kind regards
Vodacom Consumer Websites
Vodacom's reply19 Mar 2015, 16:43
Official
Hello cameronl,
We are currently investigating this matter and will update you regarding this.
Please accept our sincere apology for any inconvenience caused.
Kind regards
Vodacom Consumer Websites
We are currently investigating this matter and will update you regarding this.
Please accept our sincere apology for any inconvenience caused.
Kind regards
Vodacom Consumer Websites
