CL
Cameron L

1 reviews | Active since Mar 2009

18 Mar 2015, 17:08

Terrible after sales service

I bought a Sony Experia Z3 compact from Vodacom on contract. The phone is advertised as waterproof. Despite this the phone died the very first time it came in contact with water.<br> <br> I took the phone to Vodacom Hyde Park to enquire about repairs. 18 Feb 2015<br> They booked the phone in and sent it to Vodacom Lakeside 21 Feb 2015<br> I received no further information from Vodacom<br> I followed up with Vodacom Lakeside. Anna informed me that phone is only water resistant and not waterproof. This is not true according to the Sony user guide. 18 March 2015<br> The manager at Vodacom Lakeside informed me that he would send the phone to SSS Cellular for further testing.

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Replies (1)
Vodacom
Vodacom's reply19 Mar 2015, 16:43
Official
Hello cameronl,

We are currently investigating this matter and will update you regarding this.

Please accept our sincere apology for any inconvenience caused.

Kind regards
Vodacom Consumer Websites