Terrible After Sales Service

<p>We returned my wife's Huawei P8 phone to a Vodacom shop on 24 May 2016.</p> <p>It was confirmed it was an out of box failure.</p> <p>There was no stock available of the p8, so Vodacom offered the cash value, but that valule will not enable us to get a phone with the same specifications or better, but only worse. This does surely not comply with the consumer protection act.</p> <p>The staff at a vodacom outlet and a Chatz outlet completely agreed with me on this matter and said they will also take the matter further. </p> <p>I contacted vodacom via several channels, then get notified via email i will get a response between 24-48 hours, but nobody replies and days has passed again. </p> <p>In the meantime almost 3 week has passed. If we broke the phone it will be completely make sense that we only get the cash value, but this is not the case as it was allready confirmed as an out of box failure.</p> <p> </p> <p>I expect better service from Vodacom. </p> <p> </p> <p> </p>