EE
Eezy E

1 reviews | Active since Mar 2012

22 Aug 2022, 09:32

Terrible after sale service😡😤

I am still waiting for vodacom to make contact with me regarding my contract. You have suspended my line without reaching out to me the account holder. I have requested you numerous times to contact me and until current no attempts from your side has been made. I need someone to investigate what happened on my account and to resolve this query. The contract number is +***.

0
Replies (3)
Vodacom
Vodacom's reply22 Aug 2022, 09:52
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
EE
Eezy E's update26 Aug 2022, 14:45
Reviewer Update
Hi Vodacom,

I will continue writing reviews until you reach out to me to sort this out. you as the business did not make any contact with me. you simply just handed the account over without making any contact whatsoever with me.

Please let me what regulatory authorities I can report you to. according to the CPA, you are legally obliged to provide me with the contact details of the regulatory authorities for me to report this matter as this is unfair treatment to me as a client. Are you fami**** with the TCF policies that all businesses should implement in the standard practices?
EE
Eezy E's update18 Oct 2022, 07:48
Reviewer Update
Today, I start inboxing your execs on LinkedIn.

If they don't respond, I will start tagging them in public posts on LinkedIn.