Terrible Account Services

<p>Good Day,</p> <p>I cannot believe how you handle customers accounts. I have been a customer of yours for over 10 years. Never have I been more livid with a company service as I am with your service.</p> <p>I have been using a new bank account since the end of last year. I was offered a new contract which I took. Some how with me taking this new contract my bank account details went back to my old bank account. This then resulted that my amount due was deducted from this old bank account. Which has caused my account to bounce and the fee not to go off. Never once did I ask for this to happen. </p> <p>I recieved my statement saying that the amount for the new contract as well as the amount due from the previous month needs to be paid. I had called to try and make sense of the statement that I received. I was then informed I will be charge a penalty for this amount that wasn't deducted. </p> <p>Firstly the new contract amount was taken off and I will not be paying that again and secondly I will not be paying a penalty for the total mess up that Vodacom has caused. Your account department needs to sort this out! I will not pay my account and I will block you from getting what is due until this is sorted out! I find it horrible that there is no other place to turn to but HelloPeter when you have complaints. I spent well over 2 hours over a course of 2-3 days trying to make sense of the issue that has happened. </p>