MR
Mari R
1 reviews | Active since Jan 2019
30 Jun 2021, 13:02
Terrible!
I called to cancel my contract 17 March 2021. The agent confirmed my last debit would be end of April. Yet I am still being debited. I can't log a case as account now shows in arrears. No one is assisting. I can't accept calls as I don't have network at home. I was told they would email me a solution on the 22nd of June. I am still waiting. Vodacom is destroying my credit score and it is unacceptable.
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Replies (2)
Vodacom's replyOfficial
30 Jun 2021, 13:51Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply30 Jun 2021, 13:51
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
01 Jul 2021, 15:05Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, the contract was cancelled and necessary credits/refunds processed which can take within 7-14 days. Regards Consumer Website Team
Best regards,
Vodacom's reply01 Jul 2021, 15:05
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, the contract was cancelled and necessary credits/refunds processed which can take within 7-14 days. Regards Consumer Website Team
Best regards,