AC
Andy C
1 reviews | Active since May 2021
18 Oct 2024, 11:22
TERRIBLE!!!!!!!!!!
I am extremely dissatisfied with Mweb and Vodacom as service providers.
I ordered Vodacom fibre through mweb, and I got an external installation team out to my property. The installation team was amazing and prepared to help me.
But after 8 days of waiting for mweb and Vodacom to approve my installation, Vodacom rejected my installation and somma cancelled it on my behalf!!!!!!!!!!!
Why? Because they are not prepared to install as it will cost them too much, and according to mweb between them and Vodacom, Vodacom only installs 40 meters of fibre line, and will not bear a further cost! WHICH IS NOT STATED TO A CLIENT ON THE T&C’s!!!!!!!!!!!!!!!! Then I was told I must bear that cost! Uhm? NO!!!!!!
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Replies (3)AC
Andy C's updateReviewer Update
18 Oct 2024, 11:37By the way. I have screenshots to prove that on my side, the order has NOT been cancelled!!!!!!
AC
Andy C's update18 Oct 2024, 11:37
Reviewer Update
By the way. I have screenshots to prove that on my side, the order has NOT been cancelled!!!!!!
Vodacom's replyOfficial
18 Oct 2024, 12:11Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply18 Oct 2024, 12:11
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
AC
Andy C's updateReviewer Update
18 Oct 2024, 12:16I phoned the head office of Cape Town - and requested to hear back from the manager. That was at 11:30.
No feedback as of yet.
No feedback as of yet.
AC
Andy C's update18 Oct 2024, 12:16
Reviewer Update
I phoned the head office of Cape Town - and requested to hear back from the manager. That was at 11:30.
No feedback as of yet.
No feedback as of yet.