TERRIBLE

Thu, Oct 18, 4:59 PM (6 days ago) I did an online Application for the following:

1GB Data Price Plan Top Up - 1 Device, 1 PLan, 1 Accessory

Huawei R218H LTE MIFI ROUTER 100MBS CAT 4 R239

1GB Data price Plan Top up R76

Lenovo Idea Pad Core i5 Included

Comp Cell Ins R20

TOTAL: R389

My order was confirmed with an reference number, Also take into account that I require this device urgently to commence with my course

Thu, Oct 18, 5:12 PM (6 days ago) - I Spoke to Nomfundo Zungu via webchat, and sent all required documentation to complete the process. She then advised it may take 2-4 hours

The following day I spoke to someone on webchat who advised my application is still pending at this point I decided to call.

I then spoke to a lady who stated that my application has been approved and all that I need to do is reply to the sms I will receive

I received an sms twice and I rep**** to with the number 1 twice to confirm that I accept

I later received an sms saying that I've not responded to the sms and that a consultant will call me.

No one did so AGAIN i called in and was then advised that I shouldn't worry a consultant will call me.

I've had to follow up on this every single day,

I spoke to Nokwanda who read terms and conditions to me and confirmed my order as well as details and delivery address, she said that the courier will call me a day before delivery to confirm.

I did not receive a follow up call

Oct 23, 2018, 11:51 AM (1 day ago) - I spoke to Fabian on Webchat and he stated that documentation needs to be sent through again which did not make sense to me as these has all be sent already,

Nokwanda then called me and sad that confirmation department has been trying to call me and listed 3 numbers they called me on that I NO LONGER HAVE ACCESS TO, she then said that in order for them to call me on my new cell number i need to send my documents again which i did,

Today i sent a follow up email and received the following response,

Ngwenya, Nokwanda, Vodacom South Africa (External) 12:54 PM (3 hours ago) Good day, I hope this email finds you well. The confirmations department should give you a call today. Regards,

It is now almost the end of business and I have not received any communication,

This experience with Vodacom Started off so well and I was really impressed at first and now it's just gone DOWNHILL, I am incredibly disappointed

Is my application completed or NOT? Will my order be delivered by Friday OR NOT?

And if this entire experience is anything to GO by I sincerely hope that delivery will be completed promptly and efficiently by RAM.

I REQUIRE FEEDBACK ASAP!