DD
Dylan D

1 reviews | Active since Jan 2021

05 Jan 2021, 09:43

TERRIBLE

Took the 3 month free vodacom fibre service and what did Vodacom do? They took 1000 rand from my account on the first month, when its only supposed to be 800 and even then IT WAS SUPPOSED TO BE FREE. After numerous calls I still haven't received my money. Terrible service, numerous workers telling me they'll call me back only to never do so. Empty promises. 3 working days and it'll be in my bank account. Been waiting 20 working days now. Since the 9th of November, I have had 0 help. Would never recommend Vodacom to anyone. Just look at all the numerous 1 star ratings. It's not for nothing. Business deserves to go down.

0
Replies (1)
Vodacom
Vodacom's reply05 Jan 2021, 10:09
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team