terrible

I have about 5 query numbers from Vodacom that I logged online.they don't solve there problems.i have been to the store 2 times.all I want is for my contract to be changed to a top up,where when I reach my limit,i can buy my own airtime.<br> I went to the store and I also paid a pro rata fee for this....this happened months ago<br> today I am still not on top up.<br> so I paid for nothing.<br> two times in a store plus 5 query numbers...whats going on!!!