Terrible

Never in my life have I thought I would have such bad customer experience being **** to and being conned!! did an upgrade for an Samsung S5 16gb with R200 airtime and was informed it would only be R280..., I asked the agent time and time again if she is sure and if there are any upfront cost or handset chargers..., was informed its only R280.., I then went to pay my Vodacom account at the Vodacom store about a week or so later my line got suspended ... I called up they said the upgrade was about R400.., I advised the agent that that was not what I was informed..., agent **** to me and said they do not leave notes the account and cannot see notes..., I requested a service request to be raised for a call listen. never received any feedback..., called up a couple of times again and they raised more service request and still no feedback with regards to a call listen!!!! what stood out the most is when I called up again and this agent said his name is B or something when I requested to speak to a manager he did not allow me to and promised the manager will listen to the call and call me back! What is wrong with Vodacom!!!! and their staff. not to sure about the time upgrade