Terrible

Vodacom Insurance:

I am currently in the process of filing a claim for my iPhone 13 that was ******, which is covered by Vodacom. The monthly premium for my Comprehensive Cellphone Insurance is R365.95 for Limit of Indemnity of R20 000 as per the contract signed in August 2022.

In the process of the claim, I called Vodacom and was assisted by Nonhlanhla (Vodacom Agent) (***) who advised that I am currently insured with the Limit of Indemnity of R11 786.96 which is wrong.

The mistake that they made after I requested for the policy that they have on their record to compare with the copy I received initially, they sent two (2) copies with different Limit of Indemnity. One which was the original that I received when signing the contract (Limit of Indemnity- R20 000) and amended one with the Limit of Indemnity of R11 786.96, which was never sent to me prior to me submitting my claim.

My problem is that Vodacom want me to pay an access fee based on their amended Limit of Indemnity (R11 786.96). Which in this case it is not what I was initially covered for (R20 000) and doesn't match with my monthly Comprehensive Cellphone Insurance premium (R365.95).

I would really appreciate if Hellopeter can assist.

Thank you.