Terreble service - Cutomer retention

<p>I have been a loyal Vodacom customer for many years and have had 2 Vodacom contracts with them. I choose not to renew my one contract with them due to the terrible service I received. The other contract is coming to an end as well. I received a call from Vodacom on Friday to upgrade my contract. I decided to go ahead with the upgrade because this is for a family member whose phone is broken.</p> <p> </p> <p>As they urgently needed another phone, the consultant told me that I would receive the device with 5 days. It’s now 5 days and I have heard nothing from Vodacom. I phoned today to query that status of my order, the consultant told me that there is no stock of the phone and he has no idea when I will receive the phone.</p> <p>This is absolutely terrible service from Vodacom, giving the customers false promises just to try and retain them. I will be out on holiday and the family member urgently needs the phone.</p> <p>I think now that I really made a mistake by upgrading my contract with Vodacom.</p>