Terrbible Service

After upgrading online I received my iPhone6. I then tried to activate a Sim swap from my old iPhone Sim to the supp**** new one. After three calls I was told that I had to supply certain information which I did. It is now over two weeks and I am still unable to use my new phone. Using the online service is a waste of time and it would have been easier to upgrade at an agent. If I do not get satisfaction soon I am going to change my service provider.