KM
KM M

1 reviews | Active since Jan 2014

31 Aug 2017, 21:30

Terms of contract/number transfer not fully explained

Good day,

Two weeks back, my husband and I went to a Vodacom shop in Forrest Hill Mall, where a friendly lady assisted us with renewing a contract and getting a new one. However whilst getting a new contract for the cellphone I received, my number was then converted in the contract, the lady did ask me, however what she failed to do was fully explain what that meant for me, since that number ( ********** 986) was always used by me, now I cant even do anything without my husband, as the number now has been shifted from me to him.

What I need is this transfer to be reversed, I need my number back and I cant continue in the way that been done..

0
Replies (2)
Vodacom
Vodacom's reply01 Sept 2017, 06:26
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply03 Sept 2017, 13:32
Official

Dear Makama,

Thank you for your patience.

I've responded to you via email with feedback.

Regards,

UW