1 reviews | Active since Jan 2014
Terms of contract/number transfer not fully explained
Good day,
Two weeks back, my husband and I went to a Vodacom shop in Forrest Hill Mall, where a friendly lady assisted us with renewing a contract and getting a new one. However whilst getting a new contract for the cellphone I received, my number was then converted in the contract, the lady did ask me, however what she failed to do was fully explain what that meant for me, since that number ( ********** 986) was always used by me, now I cant even do anything without my husband, as the number now has been shifted from me to him.
What I need is this transfer to be reversed, I need my number back and I cant continue in the way that been done..
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Makama,
Thank you for your patience.
I've responded to you via email with feedback.
Regards,
UW
Dear Makama,
Thank you for your patience.
I've responded to you via email with feedback.
Regards,
UW
