TERMS OF CONTRACT NOT DISCLOSED, DEBIT DATE AMENDED WITHOUT INFORMING ME

Vodacom Acc I***9 and all related engagements refer!

I was never advised a prorata subscription would go off prior to the agreed billing cycle, the sale call was curtailed and deficient information provided to my disposal. The agents that facilitated the call ignored company policy to discuss prorata charges and the terms of contract and this is an imposition to me!

The agreed debit date was arbitrarily amended without my knowledge! The agreement at sale stage was to debit my account on the 25th but this arrangement was never honored! The debit order was delayed and this a mammoth inconvenience! I never agreed to have the debit order go off on the 1st of the month! Who made this business decision to alter the dates without informing me? This is a failure to perform an obligation! Why am i liable for a failed transaction?

Now the account is in arrears because of the adjusted transaction dates! Who must account?

I called the office to get clarity on a fundamental scale and subsequently requested the matter to be escalated to senior authority as the agent was unable to address the dispute to my satisfaction, the agent advised the manager made an undertaking to return my call but this was never done.

I will escalate this matter further for arbitration should this escalation point fail to address my concerns as a client and establish a lasting solution.

The service agreement must be aligned to what was agreed at sale stage, i will not be accountable for any extra billings that i was not advised would later surface and inflate my account.