AF
Amelia F
1 reviews | Active since Jun 2015
18 Nov 2019, 08:11
Terms dispute!
I realized with a shock that the term of my contract on the Vodacom App was stated as 36 months. I upgraded in March. I logged a query about two weeks ago asking for proof that I had agreed to such a term as I really don’t think I did. On Saturday was surprised to get an sms to say that my query has been resolved. But I got no feedback or the proof I requested. I called in to be told that on Vodacom side it shows 36 months and that was that. No it is not!!!! . Please supply proof of the term accepted by me!
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Replies (5)0
Replies (5)
Vodacom's replyOfficial
18 Nov 2019, 08:12Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Best regards,
Vodacom's reply18 Nov 2019, 08:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Best regards,
AF
Amelia F's updateReviewer Update
21 Nov 2019, 07:38I am still waiting for someone to call me? Please give me an idea of timeframe as I have now been waiting to resolve this since the beginning of the month
AF
Amelia F's update21 Nov 2019, 07:38
Reviewer Update
I am still waiting for someone to call me? Please give me an idea of timeframe as I have now been waiting to resolve this since the beginning of the month
Vodacom's replyOfficial
03 Dec 2019, 11:55Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you have been contacted and provided feedback by our Sales Department. Regards, Consumer Website Team
Best regards,
Vodacom's reply03 Dec 2019, 11:55
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you have been contacted and provided feedback by our Sales Department. Regards, Consumer Website Team
Best regards,
AF
Amelia F's updateReviewer Update
09 Dec 2019, 08:10The matter is not resolved!!!! You have no proof that I agreed to a 36 month contract, yet you tell me that is just too bad and there is nothing more you can do??? Seriously???? You want to hold me to a contract I did not agree to??? I gave your representative until end of last week to put forward a resolution. If I don’t hear Back today I will report this under the consumer protection act.
AF
Amelia F's update09 Dec 2019, 08:10
Reviewer Update
The matter is not resolved!!!! You have no proof that I agreed to a 36 month contract, yet you tell me that is just too bad and there is nothing more you can do??? Seriously???? You want to hold me to a contract I did not agree to??? I gave your representative until end of last week to put forward a resolution. If I don’t hear Back today I will report this under the consumer protection act.
AF
Amelia F's updateReviewer Update
17 Dec 2019, 08:22So Vodacom is not replying to this, my voices calls or even emails I sent to a certain Shakeera, the person handling my query before. Shocking. Lodging my Consumer Complaint with the authorities today! Perhaps a nice big fine will get a response!
AF
Amelia F's update17 Dec 2019, 08:22
Reviewer Update
So Vodacom is not replying to this, my voices calls or even emails I sent to a certain Shakeera, the person handling my query before. Shocking. Lodging my Consumer Complaint with the authorities today! Perhaps a nice big fine will get a response!