JH
Jacques H

1 reviews | Active since Nov 2014

01 Mar 2017, 09:40

Terms and Conditions APPLY? Corporate ****

<p>So I have 2 data contracts with Vodacom. Both paid, both not updated with the new months data. 3 hours on the phone to the call center and the call dropped. We are dead in the water. All I get is "Eish my system is down" Apologies sir. If I don't pay them they list me as a late payer. MY service gets susspended etc. If they mess up they apparently apologise. How fair is this? Vodacom Customer care is not caring at all. So the fact is this is CORPORATE ****.</p> <p> </p> <p>Hiding behind your T's and C's raping our pockets and apologising for it. All SA businesses works this way and there is no integrity in that at all.</p> <p> </p>

0
Replies (3)
Vodacom
Vodacom's reply01 Mar 2017, 10:01
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

JH
Jacques H's update01 Mar 2017, 10:34
Reviewer Update

Yes when? 72Hours? I am losing business...

Vodacom
Vodacom's reply04 Mar 2017, 07:22
Official

Query resolved.

Regards

FM