Terminator Tobi rulz

Item: Vodacom
Rating: 1
Author: Willem T

Hello How is it possible that after a week of trying to get ONE document detailing what I was billed for the current tax year...all Tobi ...and the call centre agent can do...is provide me Tobi's Tax Pack...12 Statements and 12 Invoices. I already have these! I need a 1 document summary for SARS. Mweb and Cool Ideas gave me this after 1 email. Unbelievable...the poor agent said that she could only give me what the Bot Tobi could provide!

Helpful (0)

Replies (2)

Vodacom's replyOfficial

27 Nov 2021, 14:04

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply27 Nov 2021, 14:04

Official

Willem T's updateReviewer Update

09 Dec 2021, 19:34

Hello
Thank you for contacting me and attempting to assist.
I did eventually receive a single document as I had requested however....
after making it clear that the document was for SARS and should be for the Tax Year 1 March 2020 to end of Feb 2021, the document I received was from 31 Dec 2019 to 29 Nov 2021???

Please try again.
Thanks
W

Willem T's update09 Dec 2021, 19:34

Reviewer Update