LTILII
Lenie Telling It Like It Is

1 reviews | Active since Aug 2015

09 Mar 2023, 09:38

Termination of Contracts is Impossible

Between October 2022 - November 2022, I contacted Vodacom approximately 4 times trying to terminate contracts that were due for upgrades. I was informed it's easier to do a sim only upgrade (as I might need a new phone in case of an accident) and that a sim only upgrade can be terminated with only 1 month notice (the contract term will not apply) well, what a load of bull****!! Today, I contact Vodacom, spoke to a lady named Fabia, she now tells me a completely different story, suddenly, sim only upgrades cannot be terminated. ***!! I am angry beyond words, Vodacom can check my number and go LISTEN to all the recorded calls. They will NOT receive payment end March 2023 until this issue is resolved. I do not care what they do, sort out your lying, dishonest asshole staff at cancellations, terminate the contracts I want to terminate with the one month notice as I was initially informed about, then I will pay the account which is due end March. You do not even deserve a 1-star rating

0
Replies (3)
Vodacom
Vodacom's reply09 Mar 2023, 10:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
LTILII
Lenie Telling It Like It Is's update13 Mar 2023, 11:07
Reviewer Update
13 March 2023, still no contact from Vodacom.....
What pathetic service, guess when you realized you *****ed up you keep quiet hey Vodacom??
LTILII
Lenie Telling It Like It Is's update15 Mar 2023, 12:13
Reviewer Update
15 March 2023, I have now officially changed my payment method as Vodacom has up to today not contacted me regarding my complaint, nor have they done anything to correct their mistake. Do not take your users for fools Vodacom, I will not sit by idly and be ****med by you.