Termination of contract

<p>I wish there was an option to give no star. Vodacom is just pathetic!!!! I phoned on 12 June to get my mom's contract terminated, she passed away on the 6th of June. They asked me to email a letter stating I want it to go on prepaid and also attach her ID and death certificate. I emailed it to ********** One week later I called to confirm and they informed me they have received the documents and will let me know via a confirmation email or sms that the termination was successful. This morning I received an sms on my mom's phone saying she is due for an upgrade. And also had a look and saw that the debit for her contract has also gone through. So I phoned your legal department, struggled for 15 minutes to get through and speak to the correct person because I keep getting redirected back to customer care even though I phone the correct number for legal. After explaining, again for the 5th time my reason for phoning, the lady informs me there is no record of any documents on the system and the account is still very much active. So she then says that after the email was sent I was suppose to receive a confirmation email with a reference number. I never received one. I resent the email again at 11:14 and she explained I should receive one within 5-10 minutes. It is now 20 minutes later and still no confirmation. Why the hell is it so difficult to get hold of someone and also why the hell don't your email systems work????? Please get back to me regarding the cancellation. This is a matter of severe urgency!!!!!! I am furious!!!!</p>