Termination of contract

<p>Hi I terminated my contract for account I ********** -2 Requested early termination on 08/02/2017 Phone line was cancelled immediately so not in use or available since</p> <p>The phone was used by my elderly mother, who is now in frail care since January</p> <p>Paid R770.24 into Vodacom account and submitted cancellation request form together with copy of ID and payment to retentions vodacom. Heard no reply. Forwarded all relevant documents again later and copies to customer service. Have done so again and again since, and called vodacom twice with request to end contract.</p> <p>each time holding on the phone for at least an hour.</p> <p>EC-0COY-3LJEIT FW I am so disappointed they are still taking money from my account but have not had a service since early February</p> <p>I do not know what to do as I reside in the UK and costing me phone calls and frustration</p> <p>dr Wilhelmus J Pieterse</p>