Termination of contract

Dear Sir/Madam

Hope this finds you well.

Kindly note that I have a contract with vodacom which ended in May 2020, I called the vodacom helpline numerous times to get it cancelled but they have not done so.

Please assist, on the 2nd of may the lady i spoke to I forget her name and she didn't cancel the contract but gave me a reference number not explaining what to do with it. And on the 07/06/2020 I called again spoke to jenel govendor she said she's gonna send the details to the suport team and they will get back to me but she hasn't done it.

I called again on the 20/06/2020 spoke to annalie she refused to give me her surname and she said she will send an email to jenel govendor for her to call me back and jenel didn't call me back.

So I kept on calling vodacom helpline numerous times but no one was assisting me,I spoke to few people which they will hang up on me and yes I was furious cause they kept telling me that they will look into it or will get someone to call you back which no one has done that and on the 11/07/2020 14:32 I called and spoke to sandra explained everything to her she also said she will send emails to the so called support team and I told her that I'm tired of them telling me the same thing over and over cause I'm not getting an answer or calls from anyone at vodacom to close this account and she is one of the people that hunged up on me while talking to her, all I'm getting is a call saying I must make arrangements to pay my account.

My complaint is I cannot pay for the account which I called in time to be canceled but non was done, now I'm told that I'm in arrears for the mistake that was done by vodacom employer's. I have not used the 2 months data that was granted to me from June and July.

Please assist in resolving this issue.