1 reviews | Active since Dec 2015
TERMINATE THE DAMN CONTRACT
Why am i being debited for something that i returned not being opened and not scratched. Really guys 3 debit orders for what!!!!! even worse i was suppose to be debited R250.00 x24 but instead I've been debited R120.00 and R217.00 on the same day. Why and what for don't know. Gugu from contact department not to mention Nthabiseng Mokoena, Nono, Slindile, Thembelani, Simphiwe and the worse line manager Thembi Nkosi. This people should be sent for training as for Gugu should be ELIMINATED!!!!! 3 debit orders that was debited while ive been given different stories and the only simple thing was to terminate a contract. I TRUSTED VODACOM WITH ALL MY LIFE since i started having a cellphone of my own. THIS WAS MY FIRST CONTRACT and seem to be a bad worse life choice I've ever made. I could have chosen a different service provider but i thought Vodacom was the best but was wrong.
First time application of (Iphone 6)was declined because i don't have a credit record but then the following day a was contacted with a different offer which i did not like because it was a (4G Vodaphone). That's the reason why i returned the package same day it was delivered .
So now that you are not only *****ing from me but also wasting my time with all phone calls that i am making to your useless above consultants. HOW ARE YOU NOW PLANNING TO COMPENSATE me after all this terrible costumer service .
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
