MM
Mpfanyiseni M

1 reviews | Active since Dec 2015

21 Aug 2018, 17:20

TERMINATE THE DAMN CONTRACT

Why am i being debited for something that i returned not being opened and not scratched. Really guys 3 debit orders for what!!!!! even worse i was suppose to be debited R250.00 x24 but instead I've been debited R120.00 and R217.00 on the same day. Why and what for don't know. Gugu from contact department not to mention Nthabiseng Mokoena, Nono, Slindile, Thembelani, Simphiwe and the worse line manager Thembi Nkosi. This people should be sent for training as for Gugu should be ELIMINATED!!!!! 3 debit orders that was debited while ive been given different stories and the only simple thing was to terminate a contract. I TRUSTED VODACOM WITH ALL MY LIFE since i started having a cellphone of my own. THIS WAS MY FIRST CONTRACT and seem to be a bad worse life choice I've ever made. I could have chosen a different service provider but i thought Vodacom was the best but was wrong.

First time application of (Iphone 6)was declined because i don't have a credit record but then the following day a was contacted with a different offer which i did not like because it was a (4G Vodaphone). That's the reason why i returned the package same day it was delivered .

So now that you are not only *****ing from me but also wasting my time with all phone calls that i am making to your useless above consultants. HOW ARE YOU NOW PLANNING TO COMPENSATE me after all this terrible costumer service .

0
Replies (2)
Vodacom
Vodacom's reply21 Aug 2018, 21:05
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

MM
Mpfanyiseni M's update22 Aug 2018, 17:49
Reviewer Update
Really guys, did this guy even read my story?? Check this out, feedback from you guys is this how you do things. YES THE CONTRACT have been cancelled BUT NOTHING IS BEING SAID A BOUT THE MONEY YOU GUYS STOLE from me, outstanding (R120.00) debited FROM ME AND MY COMPENSATION!!!!!! I went through so much pain and trouble not to mention all the calls i made to you guys. Dealing with all your amateurs call center agents (GUGU) is the worst nightmare in you call center EC-1KMD-3VOSC0 Inbox x ********** ********** 11:38 AM (5 hours ago) to me Good Day As per our conversation, your contracts have been cancelled and settled. You should not be billed any longer. Kind Regards Dane Larson.