SC
Suretha C
1 reviews | Active since Apr 2019
14 Jan 2021, 13:55
TERIBLE VODACOM
Never seen such BAD SERVICE AS VODACOM. I’ve tried to change my surname for 10 years at Vodacom after I got married. Went in the stores, send paperwork, e-mail paperwork, did an affidavit – but still NOTHING CHANGED. Every time I upgrade there is an address or surname problem, and ram can’t deliver my parcel. I’ve upgraded now again and after so many costs for calls to RAM, to get the parcel delivered, they could not deliver the parcel BECAUSE VODACOM SEND THE WRONG INVOICE WITH MY PACKAGE. My calls are blocked to Vodacom after I tried so many times to call and fix this problem. Really do not know what to do anymore. NEVER SEEN SUCH BAD SERVICE!!!!
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Replies (3)
Vodacom's replyOfficial
14 Jan 2021, 14:17Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply14 Jan 2021, 14:17
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
14 Jan 2021, 15:22Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you however responded via email. Regards Consumer Website Team
Best regards,
Vodacom's reply14 Jan 2021, 15:22
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you however responded via email. Regards Consumer Website Team
Best regards,
SC
Suretha C's updateReviewer Update
14 Jan 2021, 15:27I only received a e-mail from you now, and I did respond to it.
SC
Suretha C's update14 Jan 2021, 15:27
Reviewer Update
I only received a e-mail from you now, and I did respond to it.