Tephone upgrade
<p>Good day,</p> <p> </p> <p>I recently upgraded my phone with Vodacom. And what a terrible experience.. 2 years ago the service was smooth and a pleasure, but 2 years late the service went down terribly.</p> <p> </p> <p>The operators are rude, i can not point one because every single of them i spoke to just had this i dont care attitude. Promising me to call me back, and they didnt.</p> <p> </p> <p>I tried to explain and let them know i dont have aphone, so the delivery company must not contact me on my cell either my office number. THe saved it several times, then the delivery company never got this information. So they left with my phone because they couldnt get hold of me. i phoned vodacom again, the saved the number again and gave it wrong to the delevery company. Delevery took double the time, because of vodacmos operators.</p> <p> </p> <p>Then i was promosed a 10 gig once off with my upgrade, i receiveed the phone and was not activated. i logged a call last wekk with reference number (1- ********** ********** ) and they didnt do anything till today. i logged another call (1- ********** ********** )</p> <p> </p> <p>Very bad vodacom, such and awful experience. I am not stuck with you for 24 months, but i promise you i will cancel my contract then.</p> <p> </p> <p>Your team is so rude and careless</p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
