Tempering with my ITC and unauthorised debits on my account!!

I have a contract with Vodacom (Sim Card – 400GB/ 400GB for R349 p/m) taken November 2021. In July 2022 Vodacom failed to debit my account with the R349, and in August they debited my account with R698 for both months. Later that month I realized that this had affected my credit score. I had lost points on my ITC because it seemed as if I missed a payment from Vodacom. Fair and fine, I let that go. The same thing happened again in September, where they didn’t debit my account. I called Vodacom because I did not want the same thing to happen again. And apparently my account was up to date and I had a positive balance on my account. I asked how that is possible, the consultant could not answer this. She advised me not to worry, nothing will happen to my credit profile. October again , Vodacom did not debit my account. I called again to find out if everything was in order and yes, everything was in order. November I received a letter of demand form Vodacom that my account was in arrears for two months. I asked that they call me so we can rectify this issue. No one did. I had to call Vodacom to have it sorted out and all they could tell me is that my account was in arrears and I need to pay. Fine and fair, I asked that they debit my account again for the R1000 (I don’t know how because 349*2 , is definitely not R1000) I asked for my account to be debited on the 24th November. This was also confirmed on email by the consultant. This was not done. I then received my credit check from Clearscore and it turns out , I missed payments to Vodacom. I lost points AGAIN on my profile. Because of their flawed system. I have been sending emails to have them call me, but on one does. I had spoken to one of their consultants to have this escalated and I have not received feedback since. I then paid the R1000 from my app on 26/11/2022. This morning 29/11/2022 Vodacom debited my account with the R1000 again. What in the ********** is happening here??? I have reported this to the NCC. I will be getting answers and my credit score sorted out 04 October 2022 : Spoke to Portia Radebe 06 October 2022 : (Spoke to Portia Radebe) 06 October 2022 : Spoke to Bohlale Nkanyane 11 October 2022 : Bohlale called back to advised that I should not worry. 15 November 2022 : Tumelo Kwape 26 November 2022 : Yaseen