Telphone got cut off

<p>Me and my wife have been without connection since this morning 30 November 2016. I have upgraded my contract with Vodacom at the beginning of November, over the internet via MyVodacom. The contract however is in my wife's name, but I did the upgrade, even useing my banking details to pay for the contract etc. My wife's contract was done, with my daughter's at a Vodacom shop in Vanderbijlpark, also at the beginning of November. She was with me when we did this. However, all of a sudden this morning, both our phones got cut off.... like in no data, no sms and no airtime. My daughters phone, which was also upgraded on the same day as my wife's is still on, no problem, nada. I phoned Vodacom this evening to try and assess what may be the problem. Lo and behold, I cannot get any information from Brandon, because I am not the account holder, even though I did the upgrade. My wife have to call to get the info on why the two phones are cut off. What a crock.</p>