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mbalee M
1 reviews | Active since Dec 2016
29 Oct 2024, 21:58
Telling lies just to get a sale
Vodacom, please cancel this migration with immediate effect, I was contacted by your Sales agent advising that they can see that the package I’m on is not benefiting me, she then offered to migrate me to a lower package where I will be paying less but getting more benefits. To my shock when i received my invoice today I am now paying more than what I was paying previously. So why did she lie just to get a sale? Cancel this migration and put me back on my original package that I took. For more info you more than welcome to go and pull that call.
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Replies (2)
Vodacom's replyOfficial
30 Oct 2024, 08:06 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply30 Oct 2024, 08:06
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
mM
mbalee M's updateReviewer Update
18 Nov 2024, 19:26Good day. Please note that till this day no one has contacted me, I have made several calls to Vodacom and they keep on escalating but no one has bothered to give me feedback. I received an sms a week ago from Rewards Co advising that someone that will call me in 2 business days, it’s been a week now I have not received feedback. Vodacom are you willing to assist on resolving this query or not. Are you waiting for another debit order date so that you can just take money from my account?
mM
mbalee M's update18 Nov 2024, 19:26
Reviewer Update
Good day. Please note that till this day no one has contacted me, I have made several calls to Vodacom and they keep on escalating but no one has bothered to give me feedback. I received an sms a week ago from Rewards Co advising that someone that will call me in 2 business days, it’s been a week now I have not received feedback. Vodacom are you willing to assist on resolving this query or not. Are you waiting for another debit order date so that you can just take money from my account?