EW
Edward W
1 reviews | Active since Nov 2016
07 Aug 2021, 09:48
Telkom with a Red Logo
In April I cancelled my Fibre line with Vodacom and they confirmed the line was closed and they confirmed that it was processed.
Now, in August, I check my credit report only to see that they reported I missed a payment this month. I call in, as I just app**** for a rental property, and after a long hold time, I get told that the customer support rep can't provide me with any documents to prove I processed the cancellation or that they made a mistake, although she can see they generated another service invoice by accident.
Now I have to wait and possibly be declined for my rental property because they made a fork up. I want my name cleared and a letter stating my account was closed!
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
07 Aug 2021, 13:50 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Aug 2021, 13:50
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
EW
Edward W's updateReviewer Update
10 Aug 2021, 16:19A consultant has not contacted me and they are bouncing me from department to department when I try to call. Now Seeff doesn't want to consider me because of Vodacom's mess. The worst is, I had to hunt months for this pet-friendly property and I am going to lose it due to this company! They only really help you if you are a customer. I am disgusted!
EW
Edward W's update10 Aug 2021, 16:19
Reviewer Update
A consultant has not contacted me and they are bouncing me from department to department when I try to call. Now Seeff doesn't want to consider me because of Vodacom's mess. The worst is, I had to hunt months for this pet-friendly property and I am going to lose it due to this company! They only really help you if you are a customer. I am disgusted!
EW
Edward W's updateReviewer Update
11 Aug 2021, 09:34See, this is what ticks me off. Now I received a statement proving that they have billed me each month after the cancellation but then credited the latest month because they noticed they made a mistake but not the month before it. So, to try and save face with Seeff I have paid them to get a clear statement, now this is also an issue. This company is ******** people and making no efforts to resolve it. Now that I have evidence, I am reporting them to ICASA.
EW
Edward W's update11 Aug 2021, 09:34
Reviewer Update
See, this is what ticks me off. Now I received a statement proving that they have billed me each month after the cancellation but then credited the latest month because they noticed they made a mistake but not the month before it. So, to try and save face with Seeff I have paid them to get a clear statement, now this is also an issue. This company is ******** people and making no efforts to resolve it. Now that I have evidence, I am reporting them to ICASA.
EW
Edward W's updateReviewer Update
18 Aug 2021, 15:21No, the query has not been resolved! I paid an invoice to resolve this quicker, an invoice that YOU created by the error. Then I was promised a settlement letter over a week ago!! I have still received nothing. I should have stuck it out and just fought this from the beginning!!
EW
Edward W's update18 Aug 2021, 15:21
Reviewer Update
No, the query has not been resolved! I paid an invoice to resolve this quicker, an invoice that YOU created by the error. Then I was promised a settlement letter over a week ago!! I have still received nothing. I should have stuck it out and just fought this from the beginning!!
EW
Edward W's updateReviewer Update
12 Sept 2021, 19:13This issue has still not been resolved. It is a month later.
EW
Edward W's update12 Sept 2021, 19:13
Reviewer Update
This issue has still not been resolved. It is a month later.