DT
Devon T

1 reviews | Active since Mar 2021

10 Mar 2021, 21:57

Telkom is better than Vodacom

I swapped over from Telkom 80 gigs night and day to Vodacom fibre uncapped six months ago. Since it was installed, I have been having connectivity issues. The last few days it been so bad I can hardly access the internet. It kicks me out withins seconds or the signal is so weak nothing is happening. I called Vodacom a few months back and there was not much improvement. I gave them a call yesterday and they told me they will look into. I called today and they said it will take 48 hours for someone to look into my case. I am working from home, and this is unacceptable that someone will look into it only in 48 hours time when it is affecting my bread and butter. I never had these problems with Telkom and I am paying a lot of money for bad quality service.

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Replies (1)
Vodacom
Vodacom's reply11 Mar 2021, 06:38
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team