PO
Peter O
1 reviews | Active since Feb 2016
10 Apr 2021, 20:29
Telkom are you nuts
Guys in Feb I wrote to you about cancelling my contracts and closing my long standing account. You sent that stupid verification email to me and I comp**** and someone called me. Net result of the call despite the sales pitches was that it was agreed that the contracts that actually expired 5 years ago would be cancelled wef end March 2021. In April you billed me for April. I wrote back and now you want me to do the whole verification process again when your ineptitude is the issue here. Can you do what you agreed to and cancel the contract and refund me the the charges for April please.
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Vodacom's replyOfficial
11 Apr 2021, 10:49 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Apr 2021, 10:49
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
PO
Peter O's updateReviewer Update
15 Apr 2021, 16:22OK got a call today. Excellent service from a Gentleman who took full ownership of the process, will ensure that cancellation happens, that refund is issued to account and once reflecting on account is paid back to my bank account. He would have scored 10/10 if there was a service rating call system.
PO
Peter O's update15 Apr 2021, 16:22
Reviewer Update
OK got a call today. Excellent service from a Gentleman who took full ownership of the process, will ensure that cancellation happens, that refund is issued to account and once reflecting on account is paid back to my bank account. He would have scored 10/10 if there was a service rating call system.