GS
Grace S
1 reviews | Active since Jan 2019
17 Jan 2019, 12:56
Telkom and Vodacom porting confusion
I ported my business sim from vodacom to Telkom on the 11th since then I dont receive Vodacom calls and msgs. Some consultants and managers at Telkom say it is a Vodacom problem.All Vodacom consultants said it is Telkon that must resolve my problem. My cry for help to Telkom did not help.I am scared to wait more days without be contactable to my clients.Lucky @ Vodacom Woodlands tried to help but his hands are tied as this seem to be a Telkom issue.Please help
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
17 Jan 2019, 12:57 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 Jan 2019, 12:57
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
21 Jan 2019, 09:08Dear Grace,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Ashwin Abdurahman
Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Ashwin Abdurahman
Consumer Website Team(SA)
Vodacom's reply21 Jan 2019, 09:08
Official
Dear Grace,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Ashwin Abdurahman
Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Ashwin Abdurahman
Consumer Website Team(SA)