Telesales of Vodacom

I have ordered a wifi and handset for Vodacom telesales delivered to me on the 7th October 2017. On the 16th October a second set was delivered and I phoned ********** and ask them to come and collect the parcel as I did not order it. They then said they will collect within 7 working days. Nothing happened except that they where billing me for the unauthorized deliver. The parcel is still sealed. I have escallated the issue with Vodacom Riverside Park and still nothing has happened to date. Today is the 14th December 2017 and I will have to contact a legal entity to resolve the matter with cost to Vodacom. They have taken money from my account unauthorized that is a crime. The service from the telesales side is zero and has no respect for other peoples rights. If the executives of Vodacom care for customers they will take action against the employees involve. My contact number ********** 370 . order number 1- ********** ********** +1. Dated 16 October 2017. Ntombi printed the document. Escalleted with Boitumeb on the 30 November 2017 after numerous phone calls.