1 reviews | Active since Jul 2016

22 Sept 2021, 15:44

Telephonic breach of contract under terms and condition

Me PJP Kleynhans ID *** was phoned on 20th Sept.2021 by a consultant from Vodacom regarding contract renewal. Starting 1st Oct 2021 At the end the deal was done with 3 renewals & 1 new contract, Starting 1st Oct 2021. But deal consisted also for 2 old contracts to be terminated end Sept 2021. These two contracts actually ends at Nov 2021 and Dec 2021 respectively. This consultant notified me. I must phone Vodacom and cancel the contracts before the end of the month. On 22 Sept 2021 I phoned Vodacom to cancel these 2 contracts. They refused and said the contracts can only be terminated at their respective dates. THIS WAS NOT THE DEAL Did phone Vodacom on the 22nd Sept 2021 to cancel the c2 contrac

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Replies (1)
Vodacom
Vodacom's reply23 Sept 2021, 06:59
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team