Telephone orders no after care service

I ordered a WiFi router through Vodacom's telesales partner (Mondeo)<br> After the device was not delivered as promised in December, they apologized and it was finally delivered in january.<br> The rooter could not connect and after calling every day for 2 weeks and each time being told to leave it off for 24 hours, finally they told me to go to a shop and return the router.<br> At the Vodashop in Norwood Mall I was told that I cannot return it for it was a telephone order.<br> Deciding to cancel the whole thing I got back to my office and called to cancel and was told this cannot happen through Mondeo as they are only the sales department. <br> Vodacom then told me that they could not cancel it and each time I called I was put through to Mondeo.<br> So they are sending me between them and no one is taking responsibility for the faulty router.<br> <br> Bottom line - do not buy anything that Vodacom offer you through Mondeo.<br>